I go into IKEA and spend £500 on furniture, then go to delivery desk to arrange|. Told we can deliver Tuesday, I say, I work then but how about Friday when I'm off, I'm told fine, but we will charge you £6".50 per day until delivery for storing your furniture.. I'm then told delivery could be anytime between 9-5, but someone will phone you 30 minutes before delivery time;. Oh and that'll be £45 delivery fee please;.

IKEA get in a time machine and enter the 21st century, . Argos charge £3|.95 delivery charge, let you choose a morning or afternoon slot with a phonecall 1 hour beforehand.

Upon returning a piece of furniture we were greeted by a loud, agressive woman - before she looked at the furniture she through her hands up and said it was not returnable - accompanied by a gremlin of a man calling it junk. The furniture had NEVER left the box - but had gotten slightly damp from the mist while loading it into our truck for return which, by the way we carefully wrapped in tarp. The rest of the staff swarmed us like a nasty hive of bees and even called us uneducated customers. IF YOU VALUE YOUR MONEY AND SELF I WOULD NOT REOMMEND THIS STORE TO ANYONE. The return policy is misleading and trying to get help from the arrogant staff is not worth it!!!

I spent over $7, 000 on an IKEA kitchen. The order failed to include cabinets I ordered, included several cabinets I did not order, and included cabinet doors and drawer fronts that were oak when I ordered white. I had to make five (5) additional trips to the store to complete the order. Every time I had to return an item, customer service was rude and difficult. As it took more than 90 days for me to complete the kitchen (given all the back and forth to IKEA), I had additional items that needed to be returned. After 90 days, good luck returning an item to IKEA. I was questioned ad infinitum, the brand new, unopened merchandise was opened, and then I was told that a return would be accepted only with a 40% discount as the boxes were damaged. I explained that the merchandise was new, never opened and in the same condition that I received it. The rude IKEA manager said that the boxes were damaged and they could not resell the merchandise. I am convinced that the employees are trained to sell you more than you ordered, and then they make it very difficult to return anything to the store. The 90 day return policy is short as they know that many of their products will last only 90 days.

I live in Vancouver and went to the Richmond store for a wardrobe. Spoke to sales people who asked that I configure the wardrobe on their computer which I did and was told that I could do the ordering on line at home on my computer, which I did on the IKEA Canada site, when sales person disappeared.

The in-store info included delivery and installation for $140.00. The order on line included $199.00 delivery and apparently no installation.

Because I was on holidays for 2 weeks, the delivery date had to be changed and I spoke with a representative and was told the installation was not included and the delivery charge was $199.00 from CALIFORNIA, without installation.

I canceled the order and was told I would still be charged $150.00 for shipping from California to Vancouver. After discussion with a supervisor the shipping charge was reduced to $100.00.

Be aware that web orders do not come from local stores and the details of delivery and installation in the local stores are not part of web ordering.

If Form Follows Function, you'd expect the IKEA Billy Bookcase to house books - WRONG! Shelves are made from inferior particle board that sags under a load of books - not even a full shelf! I mean, what is a bookcase for if not to store books? I bought four bookcases to store my library and was disheartened to see shelves sagging before I'd even finished sorting my collection. Not good, not happy!