I purchased a bunk bed from IKEA. During assembly, I noticed that two parts were defective. The holes on these parts were not drilled all the way through, so it was an obvious manufacturing defect. I drove to the store for the second time. After waiting in line for more than half an hour, I was given two replacement parts. I went back and tried to finish the assembly, but I found out that the parts I were given were incorrect, the hole locations did not match. I drove back to the store for the third time and asked for replacement parts with the correct hole locations. The customer service person asked for my driver's license. When I asked why they need my license (looks like they wanted to scan the info) they said this is the "policy for returns and exchanges". When I tried to point out that this is not a discretionary return or exchange, and I am simply trying to get replacements for defective (or incorrect) parts, the response I got was "This is our policy. If you don't like it, I will have to ask you to leave the premises immediately".

I don't think asking for driver's license (and not to just look at it to confirm the identity of the customer, but to scan information from it into a database, which would probably go to a company like TRE) to replace a defective or incorrect part is acceptable policy for any store that respects the customer.

Went to buy a sofa and bed at Ikea in New Haven CT and could not even get any sales help. Foolish me I went home and ordered it off the web and was given a delivery date.

When the delivery company called to schedule the delivery I was told they don't even deliver on the date given on the web site. When I asked why they said "deal with it" or cancel.

I am still trying to get Ikea on the phone as it's a separate company but no luck there either. Guess they don't like keeping customers happy or care about sales.

Aug. 23rd

I am not in the habit of complaining. But the manner which my situation was processed was embarrassing and insulting.

After waiting more than an hour to resolve a mispriced, purchased item I got angry with the person handling. This person called security and accused me of pulling her hair and hitting her. I might have spoken with my hands but at no time was the young lady touched.

Once security came they escorted me out and I had to wait outside for the person I was with. I was told by the security person that I shouldn't have moved my hands. Believe I had pockets I would have put my hands in them.

It will not be surprised if this complaint isn't taken seriously, but the problem was certainly serious to me. When I finally came home (quite late) I had to go to my doctor's the next day because the situation raised by blood pressure so high that the doctor had to put me on medication.

What surprised me was the fact that IKEA's store is usually so well managed, from the restrooms to the rest of the facilities but no in the manner paying customers are handled most certainly be improved.

Perhaps the young lady who took it upon herself to accuse me of assaulting her had a bad day. But that shoudn't have been my problem.

Hopefully someone will read this and have the courtesy of answering.

We bought an IKEA Akurum STAT Kitchen 6 years ago. After about 2 years the doors started developing hairline cracks. And of course we have to clean the doors, wipe them down, etc., so the water got into the cracks and was absorbed by the crap press board which expanded and the doors look like total crap now. Now they are telling me the doors have been abused and they have never had a complaint about this kitchen before. Do you believe that? NEVER had a complaint before? lol. I'm not yet, I want my warranty honoured. Wish me luck.

The service is bad at the home delivery counter. I waited over 40 min in line. There was one person at the counter for a while. The employees seemed confused running up to the counter having leisurely conversations.there wet little kids in line who started to cry from waiting was the worst shopping experience. Buy online or go somewhere else.