Yesterday on Sat I took the subway from Manhattan to the place in Brooklyn to catch the shuttle, at Borough Hall. I arrived at 12:00 and the bus arrived at 12:36. Your sign says every 20 minutes. We loaded the bus and the bus was hot no air cond. the driver was a white man with a mustache. When we arrived there were several buses just there not loading or going. I had a good experience shopping, I found everything I wanted at very good prices. Had a delicious lunch. I spent about $140 dollars. Got on a smaller shuttle when leaving the store this time a fat black man was the driver. the bus was full and he blasted Caribbean music from the radio.I asked him to turn it down and for the rest of the ride I was told I was depriving all the rest of the people the pleasure of listening to his music. His tyrant never stopped.
you obviously have contracted out this shuttle service to another company. All the positive experience that I had in the store and the restaurant was ruined by my bad shuttle experiences.
i reported the problem to the store but never heard from anyone.
I will think twice and probably not go back to Brooklyn unless I have a car. Your shuttle service is not reliable and the drivers are rude and abusive. And the last driver did not have his seat belt on and was a cowboy in his driving probably since he was so angry about his music.

I bought the "tostarp" 5-light ceiling fixture. It was up only about a month before one of the vertical plastic rods used to secure the arms to the ceiling broke, as a result of reasonably gentle directional adjustment of one of the lamps. It snapped at its insertion in the metal crossbar. Those supports should be made of metal, not plastic.

"No problem, " I thought, "they have a 90 day return policy." But when I found my receipt, it stated that the last valid return date was 30 days after purchase; though the general return policy of 90 days was also printed, right below that. I suspect they know these things are crap.

I have just had the most unpleasant experience in your store. We purchased a total of three Poang chairs from your store over the last year. The most recent three weeks ago. We kept the receipt and the box for that one. Yesterday, one of the other chairs delaminated on the right-side and split apart. We packed it in the box and brought it to the store for exchange. Your CSR, Kumar, after looking at it, said it was used and that the receipt and box were not for that chair. Absolutely true, but it was for the same type chair, which you advertise carries a 25 year warranty against defective material or workmanship according to your website. No one disputes it is your product only that the paperwork and the box are not the original. Since when does the box have anything to do with the defective product? Your employee seemed to imply that we were trying to steal something in some way. What we were trying to exchange a defective chair for a new one.

He stated he wouldn't accept the chair and that WE had to remove it from the store. I left it in a cart out front. We had planned to buy a $149 wardrobe after exchanging the broken $60 chair. Needless to say we did not, nor will we shop with you again. So this poor treatment has cost you $149 in sales in the near term, I have called my daughter and suggested she not shop there and I will encourage my friends not to do so either. Monday I will call the Better Business Bureau and file a complaint. Hopefully knowledge about your business practices will either force you to improve them or at least cost you dearly.

I bought book shelf at IKEA for $100. and since it was my 1st time in one of their stores I looked at many things and thought after I experienced putting the book shelf together and finding out how easy it was I would go back to the store the following day and buy a dining room set, which was a little pricy, but I like the way it looked. I passed by the book shelf I had bought and noticed it was $30. less because it was on sale. I went to customer service and encountered a very rude & sarcastic woman who said she was the manager. She told me she would not refund the difference. I asked her if I brought back my receipt the following day would she then adjust the price? She became even more sarcastic & rude so I left. I went back the next day and showed her my receipt. She laughed and said that item isn't on sale today, when just the day before it was. I went and looked at the item and she had removed the sale tag. I sent all the information to IKEA Customer Service, but they did bother replying. I WILL NEVER BUY ANYTHING FROM IKEA AGAIN.

I tried to retun a chair today on Nov 8, 08 at Ikea covina. I was at the customer service. The customer svc representative said it was opened box and took my item and went to back room and said he has to inspect it. And it took him about half and hour. Finally, he came with the chair assembled and told me nothing wrong with it.

It looks sturdy to him. And he won't issue the refund because it was assembled. But the item was opened for seeing but never installed or used. But it is ridiculous because he assembled it, of course, it is assembled and considered to be his definition "Used" and against the store return policy. So, I asked for customer service manager. There was a young girl came out and I recalled her name is Shiela, and she is the person in charge there which I doubted. And she said she could do us favor and grant me 70% of the original value store credit. I refuse because I won't shop again at this store. I tried to take some pics there so, I might be able to post on the net to share my experiences. But she was trying to take my camera away. I told her that you better not to touch me. I was totally disgruntled! Bad Service! Unbelievable & Amazing! Never See this kind of customer service In USA. And customer service will risk their company reputation or facing possibilites of violating a consumers's right for a $ 50 merchandise.