In November, I bought a pax hemnes wardrobe, without the doors, on the basis that the doors would be in stock within a few weeks (as instructed by the in store staff). I had rung Ikea Nottingham several time to see if the doors were in stock, to be told that they weren't but that they would be in X number of weeks. Every time I rang after that number of weeks, I was told that they were not in stock and that they would be in X number of weeks. So I tried to order the doors online, but they seem to be the only product that is unavailable to buy online.

One day EIGHT months later, I can buy the doors online. BRILLIANT. Not really. My order is put back a week, and then the day before I am due to have the doors delivered, I get an email confirming my cancellation... WHAT? It appears that the card had been declined, yet they only bothered to tell me this the day before I was due to have them delivered, despite the fact that someone from Ikea had called me to confirm the delivery. S

o, I ordered the doors again with another card...and when I checked my bank statement they had taken the money out! Why would you cancel an order saying there was a problem with the card when you have already taken your payment?

So yes, back to the present, I have paid AGAIN for the doors, and lo and behold, someone rang me a couple of days ago saying that the doors wouldn't be available for my delivery date, and that they would be delivered in a weeks time. Do I believe this? Well, no. During this process I have written to Ikea twice asking them why I haven't received my doors. The first time I was told that they would be in at a certain time (which they werent) and the second time I wrote in asking for some sort of compensation (or at least my doors!), but they replied saying they couldnt offer me anything and that they were pleased I had managed to re-order the doors. Had they not been paying attention? Obviously I am not going to get these doors this time around either. OR EVER.

So, TEN months down the line and I am still doorless, and £140 short.

Yet another complaint about IKEA. 2 weeks ago I went to IKEA to order my kitchen. All was going so well; very helpful assistant, everything would be delivered, etc. The bill came to over £200 more than I expected but I hadn't know exactly what price the double width worksurface would be so although the assistant and i scanned down the order checking the price of items - but not the total for each items - and everything seemed in order. Aware of a queue forming behind me I decided to check further at home. This is when I found the mistake - Mr CA had ordered 33 plinths for me instead of 3 - enough to plinth my entire town! - at an extra cost of £270.

I called ikea immediately and was told someone would call me back - which they did the next day although i was not impressed when the man said I would have to show them my paperwork first. I suggested he looked online as this was an order waiting to be delivered and he would have all the information there. He called back, confirmed the mistake and said it would be forwarded to the relevant department. (Don't you just dread that phrase?)

The following week my credit card bill arrived; Ikea's full amount was on it but no credit. I called the bank first to check it wasn't being processed. Then I called ikea. They promised to call me back, that day or the next. Nothing. 2 days later I called again. They promised to call me back later that day. Nothing. I've checked with my bank again this morning to see if anything is being processed - no. So I called IKEA again and have been told someone will call me back.

My credit card bill is due next week. This kitchen cost £2000 - should have been £270 less! - and I clear my cards each month so I don't get charged interest. I DO NOT want to pay the extra £270 and wait another month for my credit.

I am writing on this board because IKEA has no complaint department you can email or write to. You can call them - and they can promise to call you back, or you can chat online. But I want to WRITE so my full complaint is logged.

i have been given a delivery date but reading the forum on Ikea deliveries I am not holding my breath...

Bought a complete kitchen for £2700 including £355 induction hob, they took around four months to deliver all the items. Two boxes containing kitchen units were obviously damaged, which they eventually replaced; unfortunately the hob was also smashed inside its box, which didn't look damaged but must have been dropped. Sadly, by the time I discovered this it was more than six months from the date of purchase - and under the Sale of Goods Act you only have six months to examine the goods. Ikea are now saying I must have broken it myself, and are refusing to help whatsoever.

My only compensation is now to vent my spleen in forums like this (my sixth and counting) to try and cost them some sales. Avoid this bunch of careless, uncaring thieves like the plague.

I recently went to the closest ikea store 40 miles away. I needed to buy a few items to finish a kitchen remodeling job. While I was there I tried to return an item that was bought online. They would not accept the return because it was purchased online and there way nothing they could do. Any other store would have no problem with a return. I stormed out of the store so they could not take any more of my money. When I did I was attacked by they loss prevention manager. The stores are more communist now than they ever were. Lawsuit pending!

Let's boycott Ikea.

I have two bad experience that turn me off from Ikea. I would advise strongly that you reconsider if you want to shop at Ikea.

1. I bought a wardrobe from Ikea. I was told to pick up on the same day. Three of the pieces of the wardrobe is big and heavy. So, I sent my contractor to pick up at night. When he got to Ikea, waited for 40 minutes, he was told one of the pieces is not available and he has to come back half to one hour later or the next day. Com'n, we have paid for the item and it is not available for pick up? Also, one of the pieces is damaged. The next day, I went back to the store to make sure, and was promised by the store manager, that the two pieces will be put aside so that my contractor can pick up when he gets here at night. So my contractor goes again the second night. However, the piece that replacing the damaged one has not been set aside at all! worse still, he was told that it is out of stock! We went back a week later today and was promised that it will be set aside for my contractor to pick up...my contractor and myself have run at least five times for this $1100 purchase as if Ikea never appreciate our business.

2. We also bought a metal box with "as-if" condition. However, when I went back and unwrap it, my finger was cut by a deep dent at one edge. There is no way to see the dent at the store because there was a sticker there on the wrap (I would think it is purposely done so). The box cost only $5, not a big deal, but I brought it back so that I can tell Ikea that this is not right.
However, guess what? very interesting. You can see Ikea's customer service attitude and philosophy from such small thing like this:
(A) the girl at return counter told me that the dent should not be sharp enough to hurt someone.
(B) the manager comes, he told me that this is "as-if", can not be returned. I told him, this is cheating because the dent was intentionally covered. Besides, this is a consumer safety issue as well. These two argument should take priority over the "as-if"condition.
(C) the manager also said that he did not wrap this. Isn't this funny? of course I know that he did not take the plastic bag, sticker to wrap this. But the wrap is still done by Ikea (with a Ikea sign on it!), and that is still what I mean by cheating!
(C) I get the manager of the manager over. I told him that this is the safety issue and I could put them to court. He kind of telling me that he is not afraid to go to court because he has been there many many times...Com'n, is he saying that consumers have been taking Ikea to court extensively? Ikea must be doing so badly that he has alot of this court experience! the statement say it all! Anyway, he did give me store credit at the end...unapologetically.

$5 is a small matter. I really do not care if I do not get the $5 back. My point of taking the item to Ikea is more to tell them that this is not the right thing to do (wrapping the dent area so that it is not seen and sell item "as-if") if this is done intentionally. If it is unintentionally, all they have to do is apologize for that (because someone get his finger cut!). However...you can see from the above experience for myself...do you want to visit Ikea again? not me. I won't spend another $1 there. After all, Ikea does not seem to contribute the money back into the society (http://www.economist.com/businessfinance/displaystory.cfm?story_id=6919139) appropriately.