I thought I was the only one who felt that Ikea lacks customer service. I felt Bullied for asking them to show me how to work a supposed adjustable chair that wouldn't adjust for me. The Customer Service Guy said he didn't know but couldn't refund my money unless the chair was defective. HELLO! If it wont adjust and it's supposed to adjust, IT's DEFECTIVE!!! the customer service rep asked for the next customer and told me to move out of the way so he could help her. I haven't shopped there since and have encouraged all of my friends and family to also stop shopping there.

I used IKEA's in store kitchen planners and their approved installer-planner ( They only have one) for an extra charge. When I explained the challenges of my small space and when he actually saw it, he drew up plans that did not reflect the actual space. When I asked for actual measurements, he agreed to revise the plans. Because I wanted to get the 20% discount on a substantial order, I needed to get the revised plan and check it out. A week before the deadline he said he had mailed it; he hadn't, and I ended up in the the store where he had faxed an order at the last minute and I placed the order. When I checked through everything later that day, several items were not in stock and missing.

I have slowly gotten the missing items but needed to get them home on my own or for an extra charge.

During the weeks that followed, I tried to give feedback at the store and was promised return calls that never happened. Their 30" cook top does not fit in their 30" base cabinet. A downdraft vent does not fit behind their oven. Their planner never mentioned this. When I asked if he even had a contractors license, they said yes, but when I asked for a number, he didn't have one!

The planner's order included butcher block counter tops which I never ordered. And I have a dented refrigerator that I called about 6 days in a row. Since you are routed to an East Coast call center and not the store when you call in and since they do not answer the 1451 customer service number when you call the actual store number, it is almost impossible to resolve any problem. I finally went in and Stephen (the person I was promised would call me back) happened to be there. He said he got no messages and that it would be another week or two till they got the refrigerator, but that they would call me.

Hopefully, that will actually happen.

Fortunately, I have someone doing the work for me who has been able to work through the problems. But "Kitchen Planning Center" and their "official consultant" are a joke.

I purchased some furniture from this store. After 2 hours we returned store to exchange a broken piece. Upon arrival, we gave the receipt to the customer service lady and showed her this piece is from which product. She first told me this product was completely out of stock. Since I remembered I picked this item from a big pile, I went into store and located the product. After I come back she coldly say: Now give me your receipt. I was very confused and told her that I had gave it to her. She said: No, you didn't gave me your receipt. My wife came over and said she saw me give her the receipt. The customer service lady insisted: "No, you never gave me the receipt". My wife noticed there was some thing looks like receipt behind her counter and point to the lady: "that seems to be our receipt." The lady pulled the trash can back and said: "No, there is no your receipt." my wife reached her hand into the trash bin and picked it up and it IS our receipt. We show it to her, she still said: this is not your receipt. Well, there was my credit card last 4 digit number on it, I was really not sure what she was thinking about. I put the receipt in front of her asked an explanation she then became so mad started to threaten us and asked us to leave the store. At this moment, I knew I can not talk with her anymore. I even can not trust them with a receipt.

oh IKEA, is the worst customer service, even the manager on the showroom they have at palo alto, ca, she is the worst, could you believe we asked for help, because we have kids, she told him you should for 20 minutes, he came bake and told me, you know when you go with kids it is not easy to wait that long since we went on Monday to buy it only and leave, since it easier than any other day, and then i became mad and i went to her telling her and i was angry i have kids should i wait for 20 minutes, she said yes the guy he is on his launch you should wait with bad tone, instead to be nice, here i lost my temper since she is pregnant she can’t help, i said no one on the floor no it is bad economy, i asked for the manager, she was the manager, really is the worst store in my opinion you can used high quality furniture an looks like new better than ikea, i will never ever go there, the worst store for the customer service even in my idea they are not that cheap for the quality they have, the worst management and customer service

They advertised a stock pot, regularly $40 for $10. One per household, while supplies last. Store opens at 10 AM - they offered free breakfast between 9 - 10 AM so I got there about 9:30. I noticed they were giving something out at door, looked like a flyer about the breakfast but I already had the ad from Sunday paper. Had breakfast, then waited in the line to get in store. 10 AM I enter and look for stock pot. None in the kitchen supply area. The other item I was looking for from the ad was there and I got my limit. Someone said you had to have a coupon to get the stockpot and they were up by the checkout counters. Strange I thought. The paper ad nor the TV ad say anything about a coupon or first so many customers. I go to checkout and see the stockpots being held hostage on the far left wall by the clerks. They would not sell me one without the coupon they gave out before the store opened. I had to make a scene but I got my stockpot ("someone gave their coupon up"). IKEA practices deceptive advertising and I will not let one of their ads lure me back to their store again.