I bought a chair. Got home with it, ready to put it together and guess what, the last piece in the... severely damaged. Needless to say the whole frame is scratched. Now i have to drive again 50 miles to bring it back. AND the stupid chair doesn't even fit back in the box. Stay away from IKEA. How can they sell such crappy products in the US? I can't believe that I even bother to buy something from them. I have heard that their products suck from many people. I did not believe it. Now I do.

I bought a two seater sofa from IKEA. The sofa turned out to be broken. The frame was slightly tilted to one side. I went to the store and asked if they can pick the sofa from my apartment. I told them that I'll pay for the transportation. The associate at the store filled out a work order with all information including my credit card info and told me that the store would not charge me for transportation and that some one will call me next day to arrange the pick up and once they get the sofa the full amount would be transferred to my credit card the same or the next day. However, no body called me and after several days I called the store to ask if they will send any one to pick the sofa. The associate on the phone told me that some one will call me with 7 days. This did not seem too convincing to me so I went to the store in person where this time they told me that I have to pay for transportation. I told them I had already offered to pay, but the associate said that I don't need to pay. Any how I paid the transportaion fee of $70 plus tax. The sofa was picked after two days. Once the sofa was returned, I did not get the refund. I called the store and the associate told me that it takes 48 hours for the refund. After more than 48 hours, I still did not get the refund. I called the store again and this time they told me that I have to go to the store in person to arrange for the refund. I told the caller that already had provided all the info including the credit card info, but the associate said he can not help me over the phone.So I went to the store and asked for the refund. The associate went somewhere back in the store and returned after 45 minutes. The associate told me that the driver who picked the sofa did not enter it into the system when he returned to store so thats why the refund got delayed. This time however he said that I'll get the refund in 48 hours. Finallyy when I got my refund it was $543.76 whereas I had paid $599 plus tax for it. Again I called the store where the associate said he can not help but can transfer me to resolutoins department. I kept holding for more than 30 minutes and no body answered, I called several times and the associates kept transfering me to resolution department, but no one answers from there. This is IKEA and their customer servervice!!!. I had to fill the same form 3 times in store for a simple refund. When ever mentioned that I had already filled the form, the associate asked me "where is it"?I don't know where to file a foraml complaint against IKEA for my full refund.I will send a copy of this complaint to Better Business Bureau as well. I would like to advise others not to shop at IKEA.

I returned a sofa I bought from IKEA. It has been over a week now and they have not refunded my money back. I visited their store several times, filled out the same form many times with my credit card info!!!, every time the associate goes back to talk to some one and then returns saying"it will be refunded tomorow" and "Some One" will call you about this.Also "there was some complication, some one failed to log in and this and that..." When tomorrow comes, no one calls. I then call the store and they tell me I have to visit the store to get refund. This has been going for a week now. I am tired of this mental torture. Can any one please advise what can I do. Shall I go to the Police fro help.

Ordered a bed a month ago, and still sleeping on the floor. My last e-mail to IKEA is below, and I'm on hold waiting for a supervisor right now.

"I ordered my furniture almost a month ago now, and after quite a bit of trouble with Purolator I finally got it at the start of September. However, when I went to put my Dalselv bed together, I noticed that some of the holes that were to be drilled in the frame were missing. I immediately called Ikea (on September 4th), spoke to a representative, and was told that someone would contact me in three to five days. My phone does not have voicemail and so an e-mail was sent to me on the 10th with contact times -- which were wrong. When I called on Friday September 12 at seven pm, as the e-mail said I could, customer service was closed. I called again last Monday, the 15th, and was put on hold for twenty minutes before speaking to a representative. She told me that I'd have to wait another thirty minutes before talking to someone else, and I wasn't able to do that because I was on my way to class. I asked if someone would be able to call on the Tuesday, and she said that wouldn't be a problem - but I didn't get a call until yesterday (September 20th) at noon, when I was in class. I bought an Ikea bed frame (among other things) a month ago, and am sleeping on a mattress on the floor. This problem could be rectified easily by sending a tech with a power drill to my apartment, and that's what I expect to happen as soon as possible. If it's not possible, I'd like to return my bed frame and the slats that go with it - I will buy another bed frame from someone else. Please have a supervisor call or e-mail me."

I called back on my own, October 1st, two weeks later. After missing Ikea's call once and then sending an e-mail, in which they PROMISED they'd call and never did.

DO NOT SHOP AT IKEA.

i purchased a set of chest of drawers from ikea on sat 16th august 2008.i built them up on sunday night and as i was building them the wood started to split were the screws fitted in leaving the holes to big for the screws.once the drawers were fitted up i noticed that one of the drawers slants to one side and doesn't close properly.plus the chest of drawers isn't very stable now that there up.i am not very happy with the purchase as i paid £55 for them.i can not bring them back as they are built up, the reason why i managed them home is i got a taxi.i would either like a refund or someone to come and pick them up and give me a new set.
i would like an answer to my complaint.