To Whom This May Concern,

My name is Alex Giesige. Today (01/08/08) my mother and sister went shopping at IKEA, Innaloo. What they told me shocked and disgusted me and;

I WILL BE EXPECTING A FORMAL REPLY TO THIS LETTER.

After shopping for a fold out couch (parts of which were not in stock), a number of bookcases and various other wares my mother and sister were then EXPECTED to lift these huge heavy boxes into one of your trolleys WITHOUT help.

My mother has a condition called fibromyalgia a serious muscle and nerve condition which means she is not meant to do heavy lifting.

Then after struggling with the loose mattresses, the trolley and other items, they were finally able to get to a register, pay for the items and then make their way to a lift and stairs with NO HELP. My mother and young sister tried to figure out how the would get two heavy boxes, three mattresses and a number of other items down the stairs and down the elevator.
A female employee passing by offered to help carry ONE of the mattresses down the stairs for my mother and sister. Once down the bottom my mother asked if it was possible to pull her car up and load all the items in from the door, the employee said that they had no choice they HAD TO pull the car up as trolleys were not allowed out in the car park. She told them that someone would come to help them load the items into the car. Then SHE LEFT.

My mother then had to leave my sister will all the purchased items at the door while she went and got the car. On returning another two separate female customers had come to the door also with their own purchases. With no staff to help them they had to wait as they couldn’t just leave they’re purchased items also un-attended.

My mother and my sister waited for about 10-15 mins for a staff member to come, as well as the two other customers. My mother became fed up with waiting and her and my sister loaded the mattresses and the large heavy boxes and the other items into the car BY THEMSELVES.

Finally after a good half an hour or more a male staff member passed by. One of the female customers asked him for help. He replied that he was a trolley boy and was not meant to help customers. HOWEVER out of the kindness of his heart, did offer to watch the female customer’s belongings while she went to get her car.

The other lady also waiting by this time was so fed up she asked the lady and the trolley boy to look after her purchases, an went in search of staff for help. She returned after making a scene and DEMANDING help and finally three staff members appeared to help. However for my mother and sister and the other customer it was too little to late.


I AM BEYOND APPAULED

I WILL in no uncertain terms be seeking advice from legal counsel.

My mother’s details are as follows:

x
x
x

x

x

I expect that a WRITTEN apology be sent to her.





Alex R. Giesige

First of all, I live 45 minutes away from the Ikea store in Frisco. I shopped there on Saturday with my daughter and we chose a dining room set with 6 chairs, a bedroom set and a computer desk and chair. I intended to have the furniture delivered to our home. We stood in the long cashier line only to be told we should have gone to the other line to have the furniture delivered. So we stood in that line only to be told we should have paid the cashier first??? My daughter had to be at a wedding that evening so we left and I was to come back the next day to decipher how we were supposed to pay for the furniture and have it delivered.

Next day I came back and also chose a double bed and dresser for my son's room. So, I had two beds, two bureau's, a very large and heavy dining table, six dining chairs and a computer desk and chair picked out to be delivered. Once again, I stood in the long cashier line, just like they told me. The cashier told me I needed to order the merchandise from the home delivery line. I went to the home delivery line only to be told that this is a 'self-service' store and I am supposed to go get the furniture myself and bring it through the cashier line and then they would deliver it for a price. WHAT??? Sorry, but I am a female that weighs in at 120 lbs. Can you just picture me bringing two beds, two bureaus, a computer desk and chair and very heavy dining table w/six chairs through the cashier line? What a JOKE!! When I mentioned this to the manager in the delivery window, he told me if I couldn't bring the furniture there myself, I was out of luck. So basically, if I'm a single female, I can't shop at Ikea for my furniture. Isn't this discrimination??? Or am I missing something??? There is NOTHING in the store to let anyone know this ahead of time. No signs stating you have to be able to lift and cart your furniture yourself or you cant' shop here. AND I had previously asked one of the several people standing around the computer chatting on the showroom floor if I was filling out the form right. So any of you people that are going to say I; should have checked it out first and it's my fault, well, forget it because I DID. The girl said 'Yes, just take your order to a cashier when you're finished.'

I called customer service when I got home to express my concerns and the rude little jerk told me there are people in the warehouse to assist people in getting the merchandise on their carts to wheel through the cashier. This was after he verbally abused me for being so stupid as to think this store had customer service included. And I wasn't told this by any of the three disconcerned idiots chatting with each other around the computer in the showroom. And can you imagine wheeling all this furniture though an already busy cashier line? if you're going to pay for it to be delivered, wouldn't you think they could pull it off the shelves themselves? This place is a JOKE!! I hope their tenure is Dallas/Frisco is short lived. I don't think the city is desperate enough to have to put up with this kind of customer dis-service. And the manager that was supposed to call me back within 24 hours, hasn't yet. Wonder why???

My husband and I purchased several items from Ikea and one of them was a bed. We then paid to have it delivered to our home.

When we went to assemble to bed we discovered the mid beam had not been delivered and without this beam the bed was not usable. I called the store we made the purchase at and explained the situation hoping we could just come and pick up the missing part.

The customer service rep that I spoke to informed me that we would have to purchase the part again even though we had the receipt proving that we had paid for it already !! When I asked to speak to a manager I was informed there was no one available and if I wanted to leave my name and number I would be called back but it would be at least a 48 hour wait and the manager would only tell me what the customer service person had already said.

My husband drove down to the store (a forty minute drive) and even then he was still refused the part unless he paid for it again!

I work in retail myself and understand the importance of quality customer service and I can safely say my experience with Ikea is definitely the worst I have ever had !!

I will not be doing any further business with Ikea and I would like to warn everyone else out there, if you do choose to shop at Ikea BUYER BEWARE !!

I applied with IKEA for a credit card using the name Bob Lipka. I have a couple of cards in that name, which I prefer. I was rejected because the credit reporting agency said I did not exist. I have a recent copy of my Experian credit report, name Roobert W Lipka, and it shows I have a rating of 768. I assume no one there thought to look up the last name, the address or the social security number to verify my existence. I reapplied using my given name Robert and was rejected again (PRIOR APPLICATION SUBMITTED TO RECENTLY). How could that occur since I was using a different name, Robert as opposed to Bob.

I bought from Ikea a $25.00 gift certificate and 4 plastic storage food contains @$4.00 a piece before Christmas. On arriving home went to clean the containers one had the lip of the container stuck in the lid so without removing the sticker I put it away for return.

My receipt in the mean time was misplaced but I just wanted to exchange for another one so went to Ikea on the 28th of Dec. Figuring it would be no problem since I just wanted to get an exchange and the Ikea tag was still attached. After waiting in line for 30 minutes I was told by the clerk that without a receipt they could not help me. Because I had another schedule appointment I did not complain to higher up but I feel that was a ridiculous policy on such a trivial item. If Ikea cannot exchange a $4.00 idea that still has their tag still attached I would not want to do business with such a petty company.