"Don't Do It!" Is a quote from someone on the internet who did it and went on the cruise.

"I have seen many of representative describe this vacation to be paradise, when truly it is a nightmare. it's not a deal in any way, and they are truly hoping that most folks don't go and they get to keep the money"

I receive a voucher this week regarding Imperial Majesty Cruise Line vacation which I purchased. However, stupid me, I should have researched on the internet. After reading several review I noticed too many negative reviews like and how people got ripped off and asked to upgrade, that I decided "today" the same day I purchased it to cancel the purchase. I spend 15 minutes on the phone and determined not to get off the phone until the purchase was cancelled. To "NO" avail, they "spent" 15 minutes transferring me and asking managers questions regarding cancellation, but they could not credit my account. Then I was asked to call a customer service department which claims to be open until 4:00 yet, I received a recording at 3:00 that they were open M-F from 8:30 - 10:00 pm and on Saturday from 8:00 - 4:00 p. Well it's 3:30 p.m. I called on Saturday at 3:30 p.m. and received the same recording. I called the sales number and immediately again they picked up for a sale. I requested again for a credit and a person by the name of NANCY was very rude that she eventually HUNG up the phone! She said she would call in 2 hours. I never received her call so I called again. This time was told to call customer service which I indicated that I did call and no one picked up the phone, there was a recording and now it was past 4:00 p.m.

At this point there is a charge of $798.00 on my credit card. On the internet, I read so many reviews about people not getting their money back.

This company is a rip-off and someone should do something about the way they operate!