I have visited Imperial Village apartments in Shrewsbury along with my brother to put in a lease for my brother for 6 months. I visited the facility, I spoke to the manager and she asked us to fill out an application, we even got a tour of the apartment. We mentioned to her that this is a 6 months lease. She asked us for landlord reference information and he put in 2 references. One for an apartment he stayed before and one my ex-husband's sublet he paid. The apartments guys came back today after taking the 50$ check and indicated the application is dined for 2 reasons.

1. No 6 months lease
2. Need 2 landlord reference excluding family.

So the question which is annoying is that we put all this information on the application and informed them way ahead about the 6 months lease and the references. We mentioned that he sublet and they mentioned in the office when we were filling out the application that put the person's name and that should be ok. If the apartment guidelines are clear that 6 months lease is not allowed and family reference is not valid, why did they process the application and take the money? This is completely cheating and also when I called back with questions they were swearing at me and hung up saying there is nothing much they can do about this. Who can protect us against fraud like this? This is completely unacceptable. When they have rules pertaining like this then all the staff should be educated well and the application form should be updated stating this information. We mentioned this way ahead and they were ok with it and come back after taking the check denying the application. How can the board help common people like us against this? Now he does not have a place to live and lost 50$ as well….this is very annoying and horrible experience taking to them when the apartment staff clearly don’t care.