I ordered a lighting fixture. IMMEDIATELY my credit card was charged. I was notified several days after the charge went through that the order could not be filled. I was advised by Improvement Direct personnel that my credit card would be reimbursed. Eleven days later, after receiving my monthly credit card bill and being responsible for paying for an item never sent, I was only able to receive credit card reimbursement after calling Improvement Direct a second time about a charge which should have never gone through the system! Being Non-committal and without apology, my credit card was refunded. I question whether or not my credit card would have been refunded had I not c0ntacted Improvement Direct about this issue.