Damage occured to my vehicle when I went through the car wash on 11/8. The owner, Greg Byler, stated on 11/16 that he would not pay for the damages to my vehicle because it is a "known problem" with Ford Explorer's trim coming off. I attempted to explain to him that it was not a "known problem" to me and my vehicle had no damage to the trim before I entered his carwash. I further explained that if it was a "known problem", he should not have allowed me to enter without supplying me with this information so I could determine if I wanted to assume the risk. He told my husband they have a special button for GrandAms & maybe he needs one for Explorers. They also have cameras that can prove prior damage or not. Point is, there was no damage to my vehicle nor was the trim loose before I entered the car wash. His employee even picked up all the many, pieces from inside the car wash proving the damage occurred from within the car wash. He walked out saying "Explorers are known for this". He assumed the liability if he allowed my vehcile through his car wash when he knew it had "known problems". He has employees standing at the enterance of the car wash that could have told about this "known problem" too. His car wash equipment ripped the trim off my the hatchback of my Explorer. I also explained to him that I noticed loose trim the first week that I had my Explorer & it was repaired immediately. It came off the production line like that and was "not a known problem". I asked for his insurance company and he said he is self-insured. My damages amount to $487.11. The estimate is from the dealership I bought the vehicle from. They made no mention of a "known problem" either.