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December 5, 2006
Wrong lines, no service!
Fellow Gear Heads, I note that this is the second complaint for this poorly operated company. I'm upgrading the brakes on a 69 Z/28 and went to Inline Tube because of their advertised "custom lines for your project" promise. I sent them a complete listing of the SSBC system I was upgrading to, as instructed by the salesman... 'so we can match up your needs.' He said their brake conversion set was the best fit, so I ordered it. I expected to have to do some modification as it was a custom installation, but found that the master cylinder-to-distribution block lines would not fit with none of the fittings compatible. Then all of the lines going to the rear axle were both the wrong size and the wrong fitting. When I called and it was clear that this line set wasn't going to work, they wouldn't take it back because they had sent what I had ordered... never mind that it wouldn't work. Then they trashed the SSBC system, saying I should buy some more of their stuff so the lines would work... yeah, right! So I'm taking my lumps and warning all of you about this shoddy company!
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November 14, 2006
An expensive lesson learned!
Hello car enthusiasts,
My story is about a company called In-Line-Tube ( 15066 Technology Drive, Shelby Township, MI, 48315)....I am restoring a 1958 Plymouth Fury to original condition. Acquiring parts for this car has been a long and dreaded task. I decided to use In-Line-Tube "CNC computer pre-formed tube" stainless fuel and brake lines and I ordered and received them in 2002...Fast forward to 2006.....as the frame is being reassembled, I retrieve the "still new in the box "(but 4 year old) brake and fuel lines. I took them out of the box and matched them to my ORIGINAL lines. Upon inspection, the front brake line and the main fuel line are not correct.
I called In-Line-Tube and explained to them that these lines sat in storage for almost 4 years while I was working on the car. Upon their request, I sent the original receipt and pictures of my original lines next to their line to show them the mistake. Their response was because it was such a long time ago, that I could send the lines back and at the very least, I would have to pay the shipping, at the worst, I would have to send my original lines to them and pay them to make me new ones. I asked what difference did the time frame matter, when it's clear that the line were not bent to factory specs? They said that THEIR line were CORRECT and it was possible they were also made( with the mistake) for a convertible. Only one hole in that theory....They never made a convertib le Fury in 1958!, Only a 2 door hardtop. Well, as you can guess, the story ends here. They refused to do anything about the situation and I would have to cut these lines in order to make them fit properly....An expensive lesson learned.
You can e mail me if you would like to discuss this matter.
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