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Dave in Memphis
August 27, 2009
Refund Rip Off
I ordered two dog beds from In The Company of Dogs, and they shipped the wrong merchandise. I returned the incorrect order using the enclosed return label asking for a refund. After three weeks, I had not received a refund; so, I contacted their customer service department which asked that I e-mail them my UPS charge receipt. I e-mailed this along with proof of delivery. They replied that refunds normally take 4-6 weeks, and when I stated that they owed me the return shipping charges, I was told by the rep I was speaking with that he would have to check with his supervisor. To make it short, I received a credit to my card today which was $35 less than I paid, and I am out the $73 it cost to return the incorrect merchandise - a $108 "learning experience". Caveat emptor!
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Berkeleymom74
July 27, 2009
Privacy violation
I have just received a bogus "check" from "In the Company of Dogs" and am absolutely horrified by the gross invasion of privacy that this new scheme entails. If I "cash" the "check", -- which looks like a normal refund check in every way-- I will be automatically enrolled in a service which is not well described, from another company, AutoVantage Enhanced. This service would deduct $15.99 from the credit card on file at the store every month until they receive a written request to cancel! I have ordered from the store in the past, and have for my convenience used a credit card. The idea that they would deceive their customers with this bizarre ploy is extremely offensive to me. I only shop with and wish to shop with reputable companies who value my privacy. How dare they even consider passing along my information to a third party?
I've asked to be removed from "In the Company of Dogs'" mailing lists and their computer system, but I wanted to let other people now about this new invasive scam.
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