I purchased an HP laptop on the 090909, in March 2010 the screen started to flicker, the laptop sometimes would not boot up and sometimes when it did, it would issue a high pitched noise that could only be stopped by taking out the battery pack. I took it in and was told it would have to be sent away for repairs, almost 3 weeks later with no follow up phone calls from the technical staff at Gateway, I had to follow up every few days to find out progress reports, I collected it on Thursday 3rd of April only to find out that the same problems that it was sent away to be reapaired.

I took the laptop back on the 8th April and explained that this was my business laptop and that I needed it for work and the tech staff assured me that they would send it back to be repaired AGAIN and that I would have it back by the 11th. I called to find out what time I could collect it and was told that it hadn't even been sent off to be repaired. I spoke with the manager at 11.00 and he told me that he would get someone to call me, at 3p.m. I called back and have had no luck, I am tired of bad service and will not stop until I get the service I as a customer deserve.

Incredible Corruption!

I am bitterly disappointed, and will never buy anything from your store again. I saw a Acer E-Machine (R3499.95) laptop I wanted on your website, then I called the Klerksdorp branch. There I spoke to Martin, a sales consultant. He said that the laptop wasn’t available, and ordered it from Vaal Mall. I asked Martin repeatedly whether this laptop had a webcam, as I saw on the internet it did not, and he continuously said that he “promises” that the laptop has a webcam and I can “struggle him” if it does not. The next day I went to get the laptop, it did NOT have a webcam. Martin the offered a R199.95 webcam to me, which I asked R100.00 discount on. Your manager, Ignatius, at the Klerksdorp branch then offered me only R50.00 discount. I was so mad! I then bought the laptop without the webcam as I am a student and do not ekstra cash to buy a R199.95 webcam which should have been in my laptop in the first place.. When I got home and put in on, the laptop asked for a password and the laptops` account name was “Cecile” which means Martin sold me a SECOND-HAND laptop! I then called him AGAIN, asking him for discount as this was a second hand laptop, which I can’t get into, it has a password which I do not have. He then said he will call other stores and find me another one as this laptop is discontinued. He the phoned me back 10 minutes later explaining that he can’t find another new one and offered me a R4499.95 laptop, a R1000.00 more than the one I bought. I explained to him that I do have that the extra money as I am a student and I am paying my own studies and I want a discount on this is second hand laptop. He simply refused. I told Martin that now I will have to pay someone another R250.00 to crack the password for me. He still did not even offer to speak to his manager about discount. I am very disappointed and I will place a letter in the Klerksdorp Record about Incredible Connection, the worse IT company in South-Africa. A lot of people said I mustn’t buy the laptop from you, you are corrupted. I now know how corrupted you are and I will make sure that the whole Klerksdorp knows as well. This is unacceptable, I read thousands of complaints on the internet about your store. Never again will I buy anything from your store, and will tell everyone I know about how corrupted you are and also to not buy anything from your store.

On 24.08.09 we purchased an Acer Aspire from Incredible Connection. The promotion included the upgrade from Vista to Windows 7 Home Premium FOR FREE (confirmed by both the salesperson plus the Acer Rep. during the negotiation of sale). We would be notified when to bring in the computer for this installation FOR FREE, within the window period, expiring Jan 2010. Upon enquiring as to when I was to do this, since it is November already, I was informed that the deal was changed by Microsoft and I now had to order the disc from them for $49, 90 myself and that IC will install it for R200! I complained, but was told that this was not their fault. However, I beg to differ. This is a matter between Incredible Connection and Microsoft and has absolutely nothing to do with me, the Customer. I'm offered a waiver of the R200 (which was never part of the deal to begin with!) by the manager. I refused the offer, because IC will accept no responsibility and simply says it is no fault of theirs. I had no choice but to order the disc because I'm worried that I might miss the deadline, but I'm bitterly disappointed and extremely cross that I spent my R9000 at Incredible Connection.

It is really a disappointment how your laptops that you sell, just doesnt last. Firstly i bought an Toshiba Laptop that was part of a Vodacom 3G contract which the screen just gave in within 2 years, then i had to buy a new laptop. Second laptop was an HP worth more than R8000 then it gave problems within a few months (it was sent to HP and they refunded me). Then i bought an Packard Bell Easynote also worth more than R8000 with bluetooth & wireless connection, well firstly within few months it started to overheat extremely and gave problems which was collected and sent off to Packard Bell by Incredible connection Paarl which was repaired, but i still didnt feel that it was working perfectly as its heat at the bottom and sides was extremely warm. Now that the warranty is over for the 1 year, the screen just out of the blue, gave in. Stripes appear over the screen and only small part on the screen is visible to view desktop. So ya, the video card probably is the problem. But why doesn't your laptop last longer than the warranty?

I handed in a faulty camera whose powerswitch wasn't working to your Cape Town branch on 04 September. A friendly assist named Tony took this from me because the technician Danie was not there at the time

It is now almost 3 weeks later. I was told by Porchia and Gary on Friday 18 September that the camera would be fixed and ready for collection by Monday 21 or Tuesday 22 September.

I then called today to confirm if I can collect the camera on Thursday 24 September, and could hear a highly irritated Porschia saying to Gary that their couriers will only be collecting it tomorrow, Wednesday 23 September and that I can only collect it sometime next week. They couldn’t even manage to give me a specific date.

I have made contact with them on several but they never from their side bothered to inform me regarding the progress. I need to use my camera this coming weekend for a weekend away that has been planned for months already and would appreciate it if you can please follow up on this as a matter of urgency and get back to me with relevant feedback.