On 2009-09-20 at 10:00, I went to Menlyn to enquire about cell phone deals. There was no one at the counter. I asked a salespersons and was told the lady just stepped out. I left and when I returned, the desk was still empty. I was told she went to Hyperama. I left and went back for the 3rd time she was still not there. I went back for the 4th time and met Leratho. I asked her about cell phone deals and she briefly answered my question. I left and returned at 12:30. I told her that I would like to proceed if they have stock. With a bad attitude she confirmed the avail. of stock and gave me a contract form. She asked if I had an existing prepaid sim card that we can convert to a contract number. I said yes but I don’t have it with me. She informed me that she needed the card to activate the phone or else she will add R105. I told her I could buy a starter pack for R0.99. She became very rude and I insisted to see the manager. Leratho kept on interrupting our conversation to a point where I told her, her behaviour is unprofessional. I requested her to proceed with the transaction. Only then she told me they don’t have all the items for this deal. I cancelled and left the store.

I went into incredible connection, crest looking for a samsung printer cartridge forthe printer I had purchased at that same store a year ago. I had been in a few times over the last couple of months looking but each time hey were out of stock. This time I asked a sales assistant itumeleng if he would look if other stores had and order in or if he could get from supplier. He said he checked the system and nobody had. I asked him when they would have stock and he said he wasn't sure. Then I asked him to take my details and let me know when stock arrived. He referred me to another gentleman called Mandla who went with itumeleng to check stock again. Then they open the door door to the stock room and two boxes of the toner I need is in plain sight from the counter! I pointed it out to him and took it to the cashier where he tried to tell them he had helped me (for his commission).

I made sure Mandla got that commission.

Why was the stock not on the shelf? Why is incredible hiring people with little or no tech savvy and why is shopping there worthwhile when I can easily get the same products online for cheaper? Pick up your game guys.

I have been trying to open an account with Incredible Connection. After struggling to print the forms off there website, i finally got them filled in and faxed them to the number supplied on the form, Called the call center to find out if they recieved them, only to be told that the fax line is broken and I must refax my application to an 086 number given to me by the person in the call center, I was also told to call back in 24-48 hours to find out if they have recieved my documents. I called back a day and a half later only to be told, once again that BOTH fax lines have been out of order and I must resend the application. Once again i have sent in my application and hopefully they have recieved it, i personally don't like the idea of my personal documents not being recieved by the intended parties because there fax line as advertised is not working, For all i know my documents could have landed up somewhere else! Why doesn't a PC company like incredible connection have a Fax to email service??