I recently took in my Notebook (PC) back to the supplier in question because it stopped working properly. It was taken in for service and check up and I received it the next day, I was impressed by the speedy service. The notebook (PC) repeated the same problem and I took it in to the store. I was told that since this was a repeated problem it would have to be booked in to the supplier. I was told that my problem would take ten working days o be solved. It has been close to 15 days and now another party has been involved called LMR. I was told that since the ten days was exceeded with no resolution to my problem they would send a request for me to be credited with a new Notebook (PC) 'unit' to Incredible Connections head office. The LMR who I as told to be the repair company or supplier of the computer are the ones reponsible with deciding whether I receive a new unit or one the one I purchased in working order, they are against giving me a new unit. In that case how am I supposed to get my job done? I am nearly a month behind with my scheduled work and projects, I have been patient and am willing to give them one more day 11 April 2011-12 April 2011. I'm disappointed by Inc Con