About two months ago I bought a computer from a large retail outlet. It recently developed software problems I took it back to the store concerned after placing it in a cardboard box that it came in so that it would not get damaged. I even wrote fragile on the box. The manager of the shop tookd the tower to Incredible Solutions in BP centre to get repaired, A technician by the name of Moshe worked on the computer about four days ago the manager was phoned to collect my tower which they had placed in the box I had sent it in. The manager did not check it and phoned me to collect it from his store I also did not check it until I opened the box and placed it on my decsk I saw that it had been badly scratched on the front and the side and even the packets which hold my discs had been torn open. I phoned the manageress Kerry of Incredible Solutions and was told that she was out and they would get back to me when she did not phone me back, I called her again she said that she would speak to the techician Moshe this did not happen I then spoke to the sales manager of the company that supplies these computers and he said he would follow it up for me. The next day he phoned me and said Incredible Solutions are denying any wrong doings but said he would try to assist me. Let this be a warning to you people out there if you have take your computer to Incredbile Solutions Durban make sure that they acknowlede all exterior Faults that are visible on the outside and even take a picture of the item you are handing in for repair my advice to you people out there stay away from Incredible Solutions as they appear to be unprofessional and somewhat of a fly by night company. YOU HAVE BEEN WARNED. Harold