1. the site gives the impression you are buying a NEW phone. You're NOT. Your getting a REFURBISHED phone, and not a manufacturer-refurbished phone. By law a seller is required to disclose when an item is refurbished, these guys DON'T.
The phone I bought came missing buttons and audio issues
2. It took 5 emails over several days to get a reply (the 800# on the site just kept going to a fast busy signal). I was given the runaround, but they convinced me to let them replace the phone. The replacement had firmware issues and the text messaging would not work.

The fact these guys don't disclose they are selling refurbished phones is a big red flag(I read ALL the fine print, and NO WHERE on the site does it say phones are not new). The fact I got not one but TWO defective phones indicates the phones are being refurbished by a low-end service without good quality control (HOW do you not notice missing buttons?!?!!). I'm sure some people get lucky and get a good phone for a good price, but I would never buy from these guys again.