After years of suffering through your supossed upgrades to my program, one time I had to find where you hid the Address Book, other times I have had to take from 3 to 5 days to find out where you had changed the icon for certain flunctions in short, you have made a very pleasant program into a mess and this time you have capped it off with the best of all -- after several times of not updating to the latest I finally gave in and made the update which went along fine until I got to the drop down Menu to Put Incredimail on Face Book, I do not want it on Face Book and besides that I could not put it on even if I wanted to because another drop down menu gives me a Seclurity Warning that tells me I am going to a secure area where no one else can read what I am doing which is not much because that combination Locks me out of your program, so I had to reactivate my MS program that I have not used in a number of years to send you this complaint. Now if you have a simple way of transferring the Incredimail Address Book into MS's Address book You can have my Premium program back, by the way I bought in back in the days where one price was for life.

I have used Incredimail for years and have the paid pro account. It is suppose to be with VIP support. That is suppose to mean that when I have a problem they will fix it. I have had problems before and they responded usually the same day.

This last time was much different. I had a problem and contacted them. I mentioned I had VIP supprt and expected a response, after all I paid for this support. A couple days later they responded, at this time my email was messed up. The response just seemed to be a stall, no help at all. I contacted them and told them that I tried what they suggested and now ALL my saved email from years of using them is gone. All my passwords and receipts for purchased email and they NEVER responded. I waited several days.

I finally sent them an email telling them that I wished to cancel my account, which I did.

The service has really gone to pot the last few years and I am rather disgusted. I still do not have any of my saved receipt and it is their fault

Beware of this company

I purchased incredimail on 11/03/09 for $68.50------invoice #471204----authorized dealer 512849498---order #2047291
Got my bank statement today and an additional charge of $2.o6 was added. I was not told of this charge by mail or email from incredimail. Don't appreciate this charge--used my visa debit card. The second charge was done on the same day as the $68.50 11/06/09 check card 1104 Www.Incredimail.com New York 74580459309068486252691 as International Transaction Fee.
I did not authorized the $2.06--and was not told of this additional charge. Tried to contact incredimail----could not find their complaint dept.
thank you,
Vickie Notz
[email protected]

Receiving all EMails in duplications, triplicates, etc, etc. Having filled in numerous forms of complaints, trying to get hold of a human being who can read my complaints ...nothing happens.
My EMail contacts are all complaining that I am passing on a virus, because they are also receiving my Emails now in duplicates ( up 5 duplicates!!!)
I have tried desperately to change to any other server (?), but Incredimail is just tooooo strong.
I cleared my PC, deleting my entire EMail address system, etc, went 2 weeks with no contact, ...it gets connected again, the result ??? Here I am after 3 day with triplicates of my Emails from...Incredimail!
Help!!

i downloaded incredimail and was encouraged to buy an option, well, i bought ALL the options, and it doesn't work half the time. when i try and contact incredimail help, , all i get is a computer generated message, which, by the way may be several days later, or.i get some idiot that keeps asking the same questions no matter how many times i answer their questions!, , , , , , , , they have NOT CORRECTED ANY OF THE PROBLEMS, AND HAVE NOT HELPED WITH ANYTHING, , , , , , , INCREDIMAIL IS A BIG RIPOFF!