I'm booked for Single Bottal to DBC at Pali, Rajasthan. Gas Agency as on 19 feb, 2010 but not yet provided to me.
My Booking serial no. is 9419.

My single connection taken on Name : Shravan Kumar Paliwal,

When we tried to replace the empty cylinder with the new refill which was delivered by the Gas Agency a couple of weeks back, there was too much pressure and and gas leackage was found. Immediately we replaced the cap and registered a complaint with the Indane Gas Distributor, M/s. MJV Indane Gas Agency, Ambattur Indl. Estate, Chennai-58, who has delivered the cylinder to me and I asked them to come by 5.00 pm on 28th June 2010. We could not reach home by 5.00 pm on that day and the Mechanic came sharp by 5.00 pm and went back saying door closed. The next day we took leave and waited for the meachanic duly infoming the Agency. To our surprise he did not come on 29th June. Again I requested on 30th June and took leave on that day also and waited for the mechanic who has again not turned up on 30th also.

I am using Indane Gas for the past 25 years and I had neve got this kind of response from any of the Indane Distributors in the past. This is my 3rd Distributor. My consumer No.2947 with the distributor.

Considering the nature of the compalint, I request that serious action has to be taken against this Distributor.

Please acknowledge receipt of this complaint and confirm.

I have gas connection from Indane card serial no 0006143, my distributor was United novelties
of Chandannagar[dist no 99210567.
Suddenly they have closed their office and i do not know who will supply gas cylinders to me any longer as no information was given.
Who should i contact to confirm id of new dealer?

SIR,

Last month (11.05.10), I had booked a cyllinder with Banagar Gas Service. My consumer number is 188798. Till date, the same is not delivered to me. though the delivery man come regularly to our area and refuses to give the cylinder. When I went to the agency to enquire about it, the staff had used filthy language against me. I request you to please look into the issue.

I am CA Siddharth Ranjan, a consumer of Indane Gas, bearing Consumer no KLG 18847. My dealer is Kleen gas, # 26 (SCR) Kharvel Nagar, unit- III, Bhubaneswar .

Till date, since obtaining the consumer card one year back, I have taken only 4 (four) Gas cylinders from the above named dealer and on all four occasions I had to personally visit their office and plead before them- personally- to get the cylinders.

At their office I saw- in their computer- that about 10 booking have been made in my name and all those have been delivered!

To appear concerned they have made provisions of multiple telephone numbers and also a cell number where one can make reservations through SMS.

They frustrate genuine consumers, like me, in the following manner:
1. It’s virtually impossible to reach to one of their customer care executives as all the numbers provided by them remain perpetually busy or the calls are not attended despite the telephone ringing for a very long time. Even if you are fortunate enough to reach to one of their representatives the curt answers and tendency to evade or lie leaves no other alternative but to visit them personally.
2. As fraudulent reservations are made, from their side, the computer system automatically rejects genuine cylinder booking requests sent through SMS. For the system may have been programmed to send an automatic SMS intimating the rejection of the booking if a booking has already been made with in 10/15 day. Though the genuine consumer may have taken the last delivery a month back; now owing to the fraudulent booking/ delivery at the dealer’s end the genuine booking of the genuine consumer meets with this rejection. Now also he is left with no other option but to go personally and plead his case as he can not talk to them over the phone.
3. Personal visits cost a lot of opportunity cost so one would not be able to run after them every time and they benefit by this.
Rampant illegal use of subsidized cooking gas at commercial establishments like hotels etc and increasing use of the same in cars and autos has put an enormous pressure on this subsidized product.
Ready availability of cooking gas in the black market and their wide illegal use points out that a lot of people are involved in this. It’s no surprise that all the complaints yield no redressed or just cosmetic reprieves, in the form of expeditious allocation of a cylinder to the complaint after a few personal visits to the dealers place.

A realistic solution would be to do away with the subsidy; for the genuine consumers anyway pay up the extra money and only the black market and the enforcement officers are benefiting at the expense of revenue!