Though it was booked personally at their agency counter before 13 days, the refill cylinder has not yet delivered.

January 8, 2008
Respected Sir,

On 7/01/2008 at 11:00 a.m., I lodged the following complaint at The Area Manager, I.O.C. No.500, Annasalai, Teynampet, Chennai - 600 018. But no action has been taken yet. On 2/1/08 my gas cylinder was exhausted and so I was forced to get a gas cylinder for Rs.650/- Please take necessary action.

Thank you,

Yours sincerely,
P. STALIN

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January 7, 2008
From
P. Stalin
New No.18, Old No.24/1
Vanniar 2nd Street
Choolaimedu
Chennai - 600 094.

To
The Area Manager
Indian Oil Corporation
500 Mount Road
Teynampet
Chennai - 600 018.


Respected Sir,

Ref.: Consumer No.29234

On 27/12/2007 I booked for a cylinder with Shoba Gas Company (Indane) located opposite to Valluvarkottam in Nungambakkam over the phone. I told them to check the weight of the cylinder also before supplying it to my house. The person who attended the phone said that the cylinder will be delivered before 3rd January 2008. But it was not yet supplied. When I asked about the delay on 3rd morning on phone they didn’t reply anything but disconnected the call. So I went personally to Shoba Gas Company and enquired about it. But they replied carelessly and said that it will take one more week. I told them that cylinder in my home is completely exhausted, but they all shouted and said that whatever the matters that I have to go and give complain about it in IOC.

They all said that according to I.O.C. rules only 9 cylinders have to be supplied to a house per year. Also they shouted at me and threatened me saying, “if you want cylinder wait and get it otherwise; change to other company.”

But all in this area are of the opinion that the company is supplying cylinders meant for homes to Hotels, Teashops and other places for high revenue. Already for this reason, the officers have once sealed this company.

So I kindly request you to supply me the Gas cylinder soon and also take necessary actions against Shoba Gas Company, so that this kind of undue delay does not happen in future.

Thanks for your kind consideration.

Yours sincerely,
P. STALIN