on the 13th of nov 2008, after already having 2 engineers call to do repairs to my washing machine, the engineer did not put the parts back together properly, thus leaving a paddle inside the drum of the machine coming off damaging items of clothing and bedding to the value of £300, the engineer came and addmited that it was the machine that caused the damage to the items, he once again fixed the machine, noted down on his computer that the machine was responsable for the damage, i have phoned the customer service dept several times, only to be put on hold, thus using £10 worth of my mobile phone credit, the engineer told me to send the items to the above address with receipts attached, firstly the items are to big to send and would cost a fortune in postage, secondly i am unable to walk to the post office as i am very unwell at the moment, in a life and death threating illness, i do not need this worry on my mind and was told that as long as the enginer confirmed that the damadge was caused by his mistakes to mend it properly then i dont need to send the items in, also i do not have the receipts as i never keep them, i have never made a claim before and just want this sorted out as soon as possible. thanking you val latham.