I am deeply surprised and upset that even after 4 days of my arrival by Indian Airlines Flight at Calicult Airport on IC 537 from Dubai on 09 August 2007 my accompanied baggage with a tag number XH 577332 is not yet received and not even given a proper explanation by its responsible officials both in Calicut as well as in Dubai.

On the same day of my arrival, I have filled the PIR form and handed over to their agent in Calicult Airport. Further on 11 Aug, they sent a telex message also to Dubai informing the non receipt of the baggage. However, no reply or not even a courtesy call from the airline to inform of the situation.

As you know for any international passenger, his accompanied baggage is very important as it usually contains various valuable documents and essential items.

Needless to say that I have already incurred lot of inconveniences including financial damages due to non receipt of the baggage.

I would have expected Indian Airlines would take at most care in handling the luggage of its passengers. My experience with IC is, sorry to say that is very poor. The behavior of counter staff when I made an inquiry as to what happened to the luggage was very poor without giving a concrete answer.

I would request your good self to take appropriate action to locate my luggage first and do the needful to sent to calicult Airport without any further delay.

An airline with a very cheap quality service that I have ever seen.

Regards,
Abdul Nazer

I had planned to go to Srinagar on a holiday trip with my family and I had booked 3 tickets by Indian Airlines for 13 June 2007 from Chennai to Delhi by IC 440 with scheduled departure time of 6 40 AM. I had booked the connecting flight from Delhi to Srinagar by King Fisher Airlines with scheduled departure at 1 45 pm on the same day. After reaching the airport it was announced that the flight is delayed due to staff strike, But the staff continuously were assuring that the flight would take off shortly and finally took off at 12 40 PM and reached Delhi at 3 pm and I had missed the connecting flight of King fisher Airlines to Srinagar. I have lost Rs. 15050 due to this as the 3 tickets by King fisher were valid only for that day, More over I had to travel from Delhi to Jammu by a private bus without my dinner and sleep after so much harassment by travel agents at Delhi red fort bus stand and from Jammu to Delhi by a Sumo Jeep with my wife and daughter risking our lives. Finally I could reach Srinagar only at 11 30 pm at midnight the next day. I had to cancel the local sight seeing trips that I had already booked for 14 06 2007.

Instead of a pleasure trip it was a night mare for me and my family due to the inefficiency of Indian Airlines. Next time beware of traveling by Indian Airlines.

Last week i was traveling from Bangalore to Nagpur. I booked two tickets for Bangalore to Bombay by Indian airlines and from Bombay to Nagpur by indigo.. The flight was at 11:20 am from Bangalore. But it was delayed by 15 mins and took off at 11:35am... it was supposed to reach Bombay by 12:50 pm. but reached at 2:10. pm. and because of that we missed our indigo flight to Nagpur which was at 2:00pm.
So we went to this Indian airlines duty manager who was a lady didn't respond to us properly. The customer service is very very bad. I have checked their site which says that if the flight is delayed by one hour there will refund the money but didn't happen so.

Plz check the below points from their site:

If a flight is delayed for more than one hour, the following facilities are provided to the passengers:

Full refund of fare is given if desired by a passenger. Alternate arrangements are made to take the passengers to the destination, either by air or other modes of transport. This is subject to availability of alternates.

Involuntary re-routing through circuitous and even longer routes, subject to seat availability.
Complimentary service of beverages, snacks or meals to the stranded passengers.

If there is enough time and if the passengers so wish, transportation back to town can also be arranged.
Personal messages to the passengers' destinations using the Indian Airlines communications channels.
24 hour hotel accommodation if the passenger wants to travel by the next flight/next day (in case of cancellation of flight).

The service the very bad. Never travel again!

I have booked ticket form self and family vide PNR No. REIH7Y (in the name of JHA BINAY MR) and RHTQWQ (in the name of JHA ANJANA MRS and JHA MAYANK MSTR) for dated 8th February 2007 Delhi (DEL) to Kolkata (CCU).

But unfortunately due to delay in delivering Air Ticket booked vide PNR No. RHTQWQ (in the name of JHA ANJANA MRS and JHA MAYANK MSTR) at the counter in Kolkata Airport we have missed our flight and thereafter I have contacted one lady, Dy Manager or like, at Kolkata Airport she has taken note of our PNR No. and assured that only Tax Portion of Ticket will be refunded to me and that will be credited back to my Credit Card Account although we missed flight due to delay in delivering Ticket by the Indian Airlines Staff.

But till date I did not get any refund from the Indian Airlines nor received any feedback that when it will be credited.