Complaint against the more charging for veg. meals by pantry car personnel’s staff.
Subject: Complaint against the more charging for veg. meals by pantry car personnel’s staff.
Dear Sir,

I would like to inform that I undersigned travelled with my family members from Manmad JN. to New Delhi on 6th July2011. The information of which is described below:

PNR no. 815-6271801 & 835-6438680 Train no. 12137 ( PUNJAB MAIL )
Total passenger --- 09 Nos.

It is reported that I ordered the train’s pantry staff vendor for providing 09 veg. meals. I was thereby provided 09 veg. meals(THALI) without curd and lesser quantity of food as per scale. Not even that they demanded me Rs 540/- at the cost of Rs 60/= each, instead of Rs, 32/= which was Rs 28/- more as per Rate list fixed by railway authorities. When we asked the Pantry Car Manager Mr.Akhlesh kumar Pandey ) about more charging of meal he replied that they are supplying mix veg. chole paneer instead of Aloo-Tamater in veg meal(THALI), but, the fact was that I didn’t told for any changed menu . Before supply the meals we demand the menu & Price list from Vender Shalender tomer but he refused for the same .I asked other passengers and found that everybody was overcharged and thus cheated.
It means the train pantry staff was cheating all the passengers in huge manner by increasing prices of meal and supplying less quantity of food of substandard quality.i.e. A group of 05 passenger those PNR NO. 8256292265 From MMR To Faridabad were also cheated by the pantry staff they charged Rs, 300/= for 05 no. of veg. meals Bill no.3847 dt 6/7/11 Such kind of cheating should be stopped immediately and culprits must be punished.
The train’s pantry staff manager ( Mr. Pandey ) also argued with me in very rude manner when I DEMAND for complaint Book then he refused and told us that I have no any complaint Book. Please take necessary action against him for prestigious image of INDIAN RAILWAYS.
Waiting for your quick and efficient action and reply.
Thanking you,
Dated: 07-07-2011
Yours

P K SHARMA
[email protected]

Mob:08800988112

i lost my mobile phone in pick pocketing at "Madwadih Station" the time of the incident was 2.00 am when a boy come on plateform an take my mobile form my pocket through window. The train name was Swantrata swanani Exp. Boarded from Darbhanga jn to Delhi. and traveling date was 7th of june 2011 . When i told about this incident to the railway police who was in train, they reacted very rudely and told me" TUM BACH GAYE NA, ANKH NAAK KAAN KHULA RAKHO" . I was shocked . Now i want Some action To improve the railway police system

Jyoti Ranjan Labh
village: Chatra, District : Madhubani
Bihar
Contact No. 011-27323321

My experiance at August kranti express on 28/05/11
Poor Food quality
1) Cucumber served while dinner was deteorated or spioiled
2) water given for tea preparation was cold
Overall cleanliness was very poor especially basin and toliet utensil
After paying Rs. 1495 how can we accept such service?
Krishnakant Vichare

sir, I travelled many times from delhi to allahabad, and almost every time I have seen openly black ticketing at new delhi and delhi stations, when we go to counter for ticket, they reply that no ticket is available and just nearby standing dalal can make tickets within few seconds at 3 or 4 times of the original cost, we have to pay for it because no legal way of finding the tickets left, while doing online eservation in tatkal scheme, within 5 min . all trains start showing regret .many time I talked to dalal regarding this issue that how they can openly black tickets if a police station is existing in railway stations and how they can make tickets if no availability is showing online and counter also, they reply that we have to pay for it to officers.

ANAND RAJ KHANNA
C-12, Birju Apartment, Opp: Azad Society,
Ambawadi, Ahmedabad – 380 015
Contact: +91– 98250 09258
E-mail: [email protected]
Date: 28.04.2011


To,
The DRM,
Northern Railway,
Allahabad

Dear Sir,

Sub: Complaint against two reservations in one seat and absence of T.T. E. in Sabarmati Express, Train No.19168 dated 27/04/2011.

I have booked three tickets to travel with my family from CNB to ADI vide PNR No.264-8154767 on 12.04.2011 departure date 27.04.2011 by Sabarmati Express (19168) and all the three berths were in wait list 6/7/8. On traveling date one berth was confirmed in S-5/24 and remaining two were in RAC S-4/15 as per detail shown in reservation chart as well as communication received on mobile.

While journey, I found that the same berth was allotted to ‘Mr. Mahesh Pandey’ from LKO to BRC on 26/04/2011 vide PNR No.221-8733467 according to ticket. I tried to search the TTE in all coaches of the said train but no one was found till Ujjain. Therefore, my family and I were SUFFERED instead of SAFAR till Ujjain Junction. Thereafter one TTE examined both ticket and told that how comes it happen, I don’t know but he allotted me the same berth and transfer him to another berth.

The slogan may deem fit for this type of arrangement for passenger:

“MAMTA KI RAIL OR RAIL KI MAMTA – SEAT EAK AUR DO KI SATTA”

Sir, this happen gives my family painful journey and me because no one TTE was available while journey. So many questions arise about this happen.
1. Why has not checked the train by TTE?
2. Where TTE was?
3. Do TTE staffs avoid checking the Sabarmati Express?
4. TTE was sleeping elsewhere.
5. TTE was absent without or with information.
6. TTE has left the train after making his attendance.
7. TTE has left the train after signing the chart.

You are requested to kindly expedite the matter to solve the problem.

Sir, few photographs are also attached herewith for your kind information, which are showing the story itself that the vendor is making the tea by using the water from toilet tab in western railway with electric rod. Is it hygiene or not? Any one can assume.

Hope you will take up the matter seriously to avoid SUFFERING and serious SICKNESS of passenger, while journey in future.

Regards

Yours truly,


(Anand Raj Khanna)


C.C. to The CCM, Western Railway, Mumbai
The General Manager, Indian Railways, New Delhi
The Chairman, IRCTC, New Delhi