I got a call from indiatimes for book Club membership. After a week, when it was not delivered, i called them asking for clarification and CCE reply was " NO stock".

More irritating is the refund policy. They say for orders less than Rs.1000, they wil not give cash refund. They will only give "gift certificates" after a week of cancellation of your order which can be used for online purchases.

They take undue advantage from customers by creating this type of policies. I am wondering why should they accept the order when they don't have any stock and why shouldn't they communicate the non availability immediately without waiting for customers to ask them the status.

Please be careful when you order with Indiatimes and if you already done this mistake then dont expect for the refund.You can end up in getting a reply " No stock" and get a " fools certificate" in lieu of your payment.

i ordered finidng nemo dvd on 4th october they charged my citi card and after more than week they cancelled my order(reason :out of stock) funny thing is they still has this dvd listed on their website to order
http://shopping.indiatimes.com/i/f/t/Finding_NEMO-pid-2450901-ctl-20375476-cat-111327-pc-111326-&bid=&prc=&sid=&q=&
..i tried to email their customer servcie which is given in email([email protected]) but all my emial got delivery failure messages.and now they refunded in the form of india times gift voucher which is useless. as i dont have what i want their site and i dont need what they have. more over the cancellation was indiatimes fault so they should refund in the form of original payment..i tried to contact my citi bank in india they also helpless.i used my nri account to purchase.
india times cheating customers by stealing their card info and makingg money out of them after that they are issuing gift voucher which, one should use on their website with in specified time .if you forget about card they make full profit.i dont know how to deal about this in india, hope my citi card will take care of this.. do we have any complaint boards which can take actual actions against such things(like BBB in usa). let em know if you guys have any more details. i just want to share my first and last experience with india times. be aware search before you shop that was my experience.

dear sir,
this is kalpana and my email id is [email protected]
not able to open my email. pls look in to the matter.


kalpana
9974725844

Hello, I have delivered the B'day cake & flowers combo from India times at 1st July'07. It supposed to be delivered with in 1 or 2 days as it was clearly written in there site. I kept on contacting them by phone 3-4 times... they never pick the phone as it was busy as usual . I sent them 2 mails on 9th July that the b'date was on 3rd July since u haven't delivered the cake yet so kindly cancel it & revert my money back, as to whom it supposed to delivered were out of state that time and no use of cake after 8 days. of b'day But they never clarify any thing either called me or mailed me, just delivered the combo on 11th July & no body was there from my home & they might have given to neighbor . They are kind enough they kept it with them... finally they were forced to throw in dustbin because still my parents is out of state.


The worst part with India times is that they never communicate or reply back... They should have been communicated so that I could have been made other arrangement for delivering. Moreover they didn't revert money back even they commit mistake.

I live in Australia now days . I came to india for holiday and i have booked a hotel on Indiatimes web site. India Times has confirmed my booking and has sent me a confirmation letter among with PNR number of that hotel .But when I contacted that hotel in goa they said there is no room available and there is no booking from Indiatimes on my name.I then contacted Indiatimes office in new delhi and spoke to neeraj choudhary 011-23266721 but this person also ignored me and told me that he will call me back .. i am waiting for his call for last two days and when ever i am calling him is not picking up my phone ..india times has already debited money from my account and i done flight bookings from jammu to goa on their confirmation . My order number is 110515820 and I don't know what should i do in this regrad..If some one can give me a wise advise please do so and plz tell others not to use indiatimes website for any bookings .. they are looting money of innocent people