I have made one online purchase for Rs. 647.00 dated 11 March through Standard Chartered Bank credit card. While in my credit card account 2 purchases are showing one for Rs. 647.00 and another purchase of Rs. 3, 448.00 for same same date.

In real I have purchased only once for Rs. 647.00. Also there is no other Order seen in my Indiatimes account.

I am contineously contacting Indiatimes regarding refund of extra amount since a day after of transaction and no action has been taken from their side.

Indiatimes is really a fraud site. Decided not to purchase anything again from Indiatimes.

I placed an order for a HandyCam on 3rd of July. I got a couple of calls on 5th and 6th July for verification. I gave all the details to them. After that I did not hear a thing and finally called them on 12th of July. Then they told me that the order has been shipped and will reach me within 2-3 days. It is 15th July today 10:09 PM and I have no sign of my Camera. When I check the courier tracking, it is lying in Panipat(Haryana) since 13th July.

Basically, I have already waited for 12 days since I placed my order. And they charge Rs 200 for this pathetic shipping system.

What is the fun of shopping online if this is the speed they use to send out the details. I have purchased items from FutureBazaar earlier and believe me they sent it within 3 days. Most of the companies use BlueDart for shipping and it is the best I have seen till now.

IndiaTimes should be ashamed of itself.

I have ordered 2 items on indiatimes shopping. Seller - teknix. Both the time item is not delivered. Seller is neither sending item, nor responding. Still indiatimes is keeping the seller as best seller. This is disgusting.

I have purchased an AIPETK 3MP Digital camera + Video on date 4th February 2007 through Times of India shopping, Mumbai edition.  My order No: - MUM06021119, ORDER ACCEPTANCE NO:- 110513677 (Which I got through mail by Times of India itself).

 I wanted to purchase it through credit card for that I have given them my credit card number and the number behind my credit card. And the total amount including delivery charges is [Rs.2995+Rs.250=Rs.3245/- all inclusive]. They took my address and phone numbers.

 One day later they told me that as I am staying at Gujarat and the advertise was on Mumbai edition, they need an address of Mumbai only. Therefore I gave them my brother’s address of Navi Mumbai. Again they told me that I have to pay through cash on delivery. I did what they wanted.[They got cash from my brother ] to verify this You can call them on my name ask whether there system is showing that they have got money through cash on delivery or not, each time they will tell you that there system is showing cash on delivery.

 But after getting the cash they also credited money through my credit card of ICICI Bank. I came to know about this after 25 days when got my credit card statement. I complained against this to Times of India for several times (minimum 25 times) and my last complain number was: - 176804, on date 14th may 2007.

 Each time they promise me to solve the problem but not yet solved. Once I got a call from their side and that person again asked for my credit card number, he told me that within two to three days everything will be solved all the amount will be reverted from my credit card.

 But after 3 days again I got another credit card statement bearing the same amount with late payment fee plus taxes and other charges which is more than Rs.700/-. I talked to the customer care executive of ICICI bank credit card; they told me that they did not get any information about reverting of the charges.

Since the month of February we (I and my husband), are very much disturbed due to this. It is already too late for complaining again and now we don’t have patience or faith on neither Times of India people nor ICICI bank employees. Both are not considering us.

Stay away form this store!

Based on the offer given in the Mumbai Mirror, I had booked HP All-in-one printer model 4355 and 1 GB Pen Drive vide the order reference MUM3011611 dated 30th November 2006 on phone.

I received HP Business Inkjet Printer model 1000 along with 512 MB Pen Drive and 400 VA UPS by me on 7th December 2006 from M/s Ingram. On seeing the merchandise I found that the merchandise is not the one that I had ordered. I had lodged complaint on the helpline No. 1800-180-8800 on 8th December 2006 and the Complaint Number given to me was 44005. Since then I had been pursuing with helpline people on phone every second / third day. I was getting only standard answers that my complaint has been forwarded to the concerned department and someone would get in touch with me in next 48 hours.

I had also communicated through the text message on the website (Ticket No. 257561 dated 18/12/06, Ticket No. 258937 dated 26/12/06, Ticket No. 260450 dated 3/1/07, 5/1/07, 9/1/07. 11/1/07, 12/1/07 and 15/1/07 and from their also I received a stereo type communication that my complaint is forwarded to the concerned department and someone would get in touch with me within next 48 hours. These 48 hours stretched into more than 2 ½ months without any solution. Finally with great persuation around mid-February ’07 I was informed that I should send back the merchandise and can cancel my order.

I had returned back the merchandise through AFL vide their Airway Bill No. 114372489254 dated 15/2/07 and had informed the helpline number on 17/2/07 and I was given cancellation No. 112199 dated 17/2/07. I was informed that I would be getting my refund within next 7 days. On inquiring on 1/3/07 I am being informed that the order cancellation was done erroneously. My order cannot be cancelled since the merchandiser is not willing to accept the rejection as the execution of the order from his side is as per the communication received from Indiatimes Shopping. The said complaint has been registered as complaint No. 125002 dated 1/3/07. Since then I have been pursuing the matter with helpline center but again the same stereo type responses I am receiving that my complaint has been forwarded to concerned department and someone would get in touch with me in next 72 hours. Recently someone got in touch with me to communicate that the order cannot be cancelled because the merchandiser is not accepting the cancellation. The person has not even gone thru the communications that I had sent and have understood the background. I am spending my time and energy in pursuing for refund of my money that indiatimes is enjoying.

All my efforts to know from the helpline people to go beyond them to get this issue resolved is stonewalled by not providing any other information.

This is the way this organization who is a part of a reputed group conducts its business. The Print media company talks of India Poised for future and one of its group company is contributing in this manner towards the India Poised campaign.

Why this kind of harassment is happening from a reputed group company.

Why the customer is penalized for the errors committed by the employees of the organization.

I am looking forward this is read by the concerned persons and immediate action is taken to refund my money.