I had booked a flight from Lucknow to Ahmedabad by Indigo Airways for 15.1.2010 for my wife Shashi Singh. On 14.1.2010 I was informed by representative of Indigo Airlines that the flight between Lucknow and Ahmedabad will depart late. Hence I could understand immediately that my wife will miss the Mumbai - Ahmedabad sector Indigo flight. I talked to representatives of Indigo maily with Madam Subhshree Shalini & floor representative Mr. Ajay kumar and they apprised me that my wife has no other alternative except to cancel the Mumbai - Ahmedabad Sector ticket and will be charged Rs 750 for cancellation, i.e. Pont No. 1. Secondly i will not be provided with any refund except a credit not valid for one year for the balance amount.
This tantamount to me buying a new ticket for my wife and getting no refund for earlier ticket though the flight was with the same airline and cancellation is also due to the problem at Airlines end and not the customer end.
I want to bring to the notice of all the people to take care of this in future as Airlines will not handle any complaint it is just like a train ticket and nothing else. All their advertisement for customer service is false and vague.
Udai Pratap Singh
Mobile No 09428007372

I held a rewards 660 account never had any problems with them I was never late with any of my payments and as soon as the payments were received they were posted to my account and my credit was availible. Now that its Indigo I am having problems with them already. My payment due day for rewards 660 was for the 27th of every month scince I had not received an staement by the 19th of December because of the transition I sent my payment certified to Bank Card Services (Indigo). I call Bank Card Services on the 26th twice and ask them had they received my payment both times I was told no. So I call them the following Monday which was the 29th twice and twice I was told that they still had not received it, so I called the Post Office they informed me that it was delivered and sign for on the morning of the 26th at 9AM, they even gave me the name of the person who sign for it. I called Bank Services back they still denied receving it and told me to check back tomorrow I was very upset and told them I was going to complain to the post office. I called in the early mornig of the 30th guest what it was posted. They have already received my payment for February my credit limited is only 525, but they have it as 260. So I called about, and they said well its in the agreement that your credit line may not refelect your payment for up to 14 days, and I told them its also in the agreement that if a payment is received before 5pm Eastern Time on a normal banking it will be credited to your account. I can understand if I paid them with a check, but it was with a U.S Postal money order, so whats the problem. I use the reward 660 card to pay certain bills at the end of the month done it for two years with no problem, I could do it now but then my credit avalibility would be zero and thats what they want. In my opinion they are trouble thier reps are fast talking and rude they lie. I intend in the next few months to pay them off and end the agreement. To anyone who holds this card I suggest the same but if you are going to stay with them keep good records.