Sir,

I have been using Maruti cars for more than 20 years. Recently, I decided to purchase Ritz Vxi after test driving all cars of its class in India.
Congrats to Maruti Suzuki engineers for creating this marvel. Driving this car is quite an experience!

But, my joy in purchasing this wonderful car was lost after the treatment meted out by the dealers, Indus Motors Co Pvt Ltd, Kollam.

I had to exchange my WagonR Lx for purchasing the new vehicle.

On 30/12/2010 the dealers quoted an exchange value of Rs 1, 55, 000 for my WagonR (including exchange bonus of Rs 10, 000). They offered a cash discount of Rs 10, 000 for Ritz Vxi and a discount of Rs 4, 500 for corporate employees if the deal was done before 02/01/2011. On 31/12/2010, I handed over my WagonR and a Demand Draft of Rs 5, 52, 204 to them (no receipts were given for these).
The Ritz was delivered promptly (though they forgot to fix the cigarette lighter), but they have not yet given the following till now:

1. Exchange value for my WagonR
2. Cash discount of Rs 10000
3. Discount for corporate employees of Rs 4500
4. Life Tax Token
5. Extended Warranty Certificate
6. Receipt for Demand Draft of Rs 5, 52, 204

My WagonR had a loan at the institution where I am working (State Bank of Travancore). I closed the loan on 30/12/2010. The dealers had told me that, of the exchange value of Rs1, 55, 000, I would be paid Rs1, 45, 000 on handing over my vehicle and the balance Rs10, 000 would be paid after necessary formalities of lifting the hypothecation are completed. They told me that all necessary formalities for lifting the hypothecation would be taken care of by them.

I have complained to the head quarters of Indus Motors but in vain. When I told them that if the matter is not settled at their level, I would have to escalate my complaint to Maruti Suzuki, the person handling complaints at Indus Motors cheerfully gave me the go-ahead ( as though complaining to Maruti will have no effect at all). I would never have sold my WagonR to Maruti True Value if I had to wait for more than a week for the money!

All this has happened when I am working in State Bank of Travancore. It is really unfortunate that such a delinquent company as Indus Motors is one of our channel partners! I would think twice before directing our customers to Indus Motors.

The following are the details of my Ritz:

Engine No: 4055164
Chasis No: MA3EDKD1S00266483
Invoice Date: 31/12/2010
Invoice No:VSL10005376
Order No:SOB-1006611


Regards,

Salim Sukumaran
Assistant Manager (Systems)
State Bank of Travancore
Foreign Exchange Department
MG Road, Ernakulam- 682035

Mobile: 9447103085