Indymac Bank Reviews
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July 17, 2008
Short sale
I received the Short-Sale approval on June 6, 2008. Christerfer Boyett, Loan Workout Specialist, fax the approval letter with closing date to be July 20, 2008. Owner, buyer, escrow are ready for closing as of July 7, 2008 but he/she never returns our call for more than 10 days. We need one paper, final net proceeds, for escrow closing from Indymac but nobody including Christerfer never returned our call, e-mail and fax. I tried to call customer service representatives. They are nice and answer the phone but they kept saying I have to call Chrisferter. He/she is only one to solve the short sale. Also, they gave to me his/her assistant telephone number but she never answer or return the call either. Please let me know who have same experience and how to get over.
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July 16, 2008
Here's how you get screwed by Internet banking
On Wednesday 7/09 I tried to access my account with Indymac, I kept getting a timeout error and could not log on to get my money out. I could not get through on the phone. Finally late Thursday someone told me the system was overloaded, nothing to worry about though, keep trying and you should get through. Friday comes still can't get on, can't get anyone on the phone, bank closed by FDIC rest is history. If it was a local bank I could have gone done there and gotten the money out. So now I stand to loose $50K.
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July 15, 2008
I am devastated
I bought 2 $100, 00 CDs in May over the phone-each account was in my name and I asked if each account was insured-he assured me that each was a separate account and they were insured by FDIC-(I am sure the conversation was recorded) - I am now faced with a loss of $50, 000 and must make a claim with the FDIC.
I am a senior living on SS and a small pension-this is my life savings. I am devastated. I am looking for a lawyer to file a class action against this bank and the person who signed the certificates for not disclosing the true facts.
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July 15, 2008
Lied about the loan
I received a loan from Indymac Bank in 2006. I was told at the time when the house was appraised that it was fenced (not, cost me $1, 800). When the loan was ready to be signed I was told the interested would be re-adjusted once I got to AZ, I was living in TN. When I inquired about it they acted like they did not know what I was talking about. I filled out an application for hardship and every time I called they told me something different and could never talk to the same person twice. I'm not surprised they fell. I will be taking legal action against the company and the loan they gave me. This should be aganist the law!
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July 14, 2008
mortgage
We fell one month behind in our mortgage w/indymac. When my husband called to make payment arrangements, the nice young man on the phone told him that there was really nothing that they could do til we were 3 months behind. When a person is 3 months behind, then there are a bunch of things they can do, so just wait, don't pay and call back then. Little did we know that the bunch of things they could do would be - put your name in the paper under list of foreclosures. Then give you the option to walk away with no place to live and no credit or pay an extra $500 a month for the next year to catch up - oh and by the way, it would be best if you could wire the money (only $70 for that transaction) if you can't do that, make sure that it is certified funds because we won't take your personal check.
Talk about bad business practices, I sure want to know if their professionals did this to anybody else out there.
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July 14, 2008
They lied about my FDIC coverage
I am writing to let the general public know how corrupted the U.S banking system is.
I have two cd accounts at Indymac. I was repeatedly told by Indymac employees that they are fully covered by FDIC. I even have something in writing from 7/8/2008 stating my funds were all insured. Yet, I just found out today that a significant amount of my funds were not covered. I am divested. I worked so hard so for the money and now they are gone overnight. And the worst part about it was, I tried to add joint account holder or beneficiary to maximize my FDIC coverage just few days before they closed, but did not do so because two Indymac bank employees told me my funds were already fully insured.
I want all Americans to learn from my mistake and know that their money is not safe with banks. The funds may not be FDIC insured, even if their bank tells them they are. The U.S banking system is totally corrupted. Whether Indymac bank employees lied to us intentionally or they just did not understand FDIC coverage. Banks cannot be trusted! US banking system cannot be trusted!
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July 8, 2008
This is clearly predatory lending
Indymac devalued our home while in construction - they said they have been directed to be conservative...and refused to give us the money to finish...we qualified for the money. And the property rates have stayed steady in our area. 7 months later, haggling and haggling and after speaking with Mike Perry they gave us the money...but that's after paying $4000 interest payments ...65K and of course there not enough to finish because we paid so much out to INdymac. Then they offer us 8.75% roll over to fixed mortgage...We cannot afford this mortgage and they know it will drive us into default...so great we finish the house get their high priced loan and we end up defaulting and they end up with our house! SNEAKY...We are trying to finish the house ourselves...we owe lots of workers...that we committed to when we saw our appraisal (it took indymac 3 months go get back to us after the appraisal was done)...this is clearly predatory lending. Anyone out there forming a class action suit please contact me here in these postings.
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July 4, 2008
No organization, no regards for customer
As of now my VA load through Indymacbank has been going on for a year. We have now gone through 7 appraisals and the requirement keep on changing. Seldom are any phone calls returned and we are always getting surprised by the total lack of caring on the reprehensive of Indymacbank. For example in a good faith estimate we had a closing cost of $3000. Now we received documentation (unexpected may I add) that the closing cost is well over $25, 000. Totally absurd seeing there were no buy down points.
Documentation that we sent was lost constantly and we discovered that several files were open and disorganized. Promises were made constantly and never met. The owner and the realtor are now at wits end and like myself find it difficult to believe the total incompetence of all of the staff at indymacbank.
For once we would like to see just a little of integrity and honesty with the people who appear to be having fun destroying our personal lives. In speaking with other people who have processed similar home loan with the same conditions it happened quick and expected the only difference they never went through Indymacbank.
No matter who you call or who you E-mail you are always blown off and again a resolution never found. Even posting a real comment here will most likely never have any action taken nor will I ever be notified. It is however my hope that someone will read this and take another route to getting their home financed to avoid the months of frustration and aggravation that we have been forced to endure.
No one should be treated as horrible as we have with total disrespect. It makes one believe that the VA benefit for those who served is designed never to be used. This is our thanks.
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July 2, 2008
Horrible
Phone centre sends me over the edge! Not only do they have an overseas call centre that does not understand a word you say, but the US call centre is just a waste! I have lost all respect for this company. After being on hold for over 73 minutes to correct an error that Indymac made and then waiting another 15 minutes again after the call was answered to have the problem resolved is just unacceptable!! Extremely POOR service! No one can answer as to why it took so long to help me. I am pissed about the service that I got. I am sure that is ONE of the reasons that they are in such trouble now. DO NOT have an account with this bank. Join a credit union they are so much nicer!!
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July 1, 2008
Horrible service
I tried to open a CD with them this afternoon. The phone rep didn't know the rates, and when he obviously had difficulty with the simplest details, I asked where he was located.
When he said "India", I thought for a moment and told him I was no longer interested.
I then tried to contact the main office directly. Their phone system is the phone system from ***. You go round and round and never talk to anyone.
When I finally did reach someone, I asked to speak with the Operations VP because I would like to register a complaint about their terrible customer service. I got transferred, but guess where? You guessed it, back to the phone system from ***.
According to their own web site, their stock was trading at something line $0.60 cents today and that was down some 24%.
I think it's pretty obvious that the wheels are coming off this bank.
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