We paid $995 up front for refinancing on our primary home. We were told rate of 4.85 before starting refinancing process. After appraisal process was completed which we paid additional $350. Agent told us to hold on loan process because rate had gone up & that he would keep a look out for us when rate went down. Within weeks we started paperwork process for our investment property for refinancing as well & paid upfront $1999, & again appraisal was done accordingly. A new agent contacted us (Heidi ) said that our 1st agent (Jared) "on leave of absence", that she would take over both property refi. process. We keep reminding her about our refi. through e-mail & phone contact.
She said that rate was still high & she is monitoring every day for us, she also said appraisal on our primary property had expired 90 days period & that Infiniti would pay for another one. It has been close to 2 months since. We have tried to contact company #'s as well as Heidi, weekday/weekend, morning & evening time we cannot get through.
The line is busy all the time. Email attempts several times without any return answer. So we started looking for other contacts of Ininiti Group Services & instead of finding any other #'s for contact, we find many complaints of refinancing problems other people have had.