|
jb2003
February 19, 2010
Unauthorized charges to credit cartd
I was going to sign up for satellite television through Dish Network but I got cold feet last minute and cancelled the order. I was assured there would be no charges associated with this order until the install technician received my signature in person on the order. Nonetheless, an unauthorized charge of $49.95 showed up on my credit card statement two weeks later. I tried to contact Dish Network about the charges - and they told me I placed the order through a "third party retailer" whatever that is. At no time when I was placing the order, was I ever ever told I was not dealing directly with Dish Network. I then went through a Kafka-esque series of phone calls to people who re-routed me to other people, other offices, other companies. I even had one woman give me the number I called to reach her office! Infinity Dish also apparently operates under another name - "E-management" - and I was unable to speak to one single representative from the company. Dish Network tried to pass off the responsibility to this elusive 3rd party retailer claiming it wasn't their fault. The telephone number for Infinity Dish on the credit card statement is not in service. When I tried to obtain a phone number for the company on the web, my online search revealed dozens of complaints for this company. I have since had to stop payment and cancel the card since they obviously have my card on file. This whole experience is a complete waste of time and I simply don't understand how or why so many companies today are operating under fraudulent pretenses instead of simply offering the services they claim to provide. I hold both Dish Network and Infinity Dish to blame as both companies are obviously in cahoots with this fraudulent scheme and know most people don't have the time or wherewithal to follow up as I am doing now. I am totally disgusted and still out $49.95.
|