We ordered Dish Network from Infinity Dish .They misrepresented themselves by saying they were Dish Network.When we talked to their representative Shaden ext 3544, She said the total cost of hook up would only be $49.95 plus tax ($51.06).When I checked my bank account they billed me an additional $49.95.A total amount of $103.06.Of course, I was outraged so I called to cancel my order.When I called I was hung up on two times.Then finally got through and asked to speak with a supervisor.I was told there was no supervisor on duty.So I canceled my order and was told I would be refunded my money.I haven't seen any money yet. Scott Markham

The offers made through Dish Network Promotions are not true in representation. The sales agent, "Elliot" was smooth and sincere in his pitch yet our guaranteed pricing for the first 12 months went from $59.99 a month to $67.99 a month on our first invoice. It took a total of 8 phone calls through 5 customer service routes and 3 executive routes to get resolution. The technical product itself is also full of glitches and we've had an install representative out twice and still have unresolved problems.
If you experience similar situations with Dish Network, bypass the customer service dept. and go directly to the Executive branch (although most of these representatives don't seem to be any more advanced in handling the problems) because they are the bottom or top (depending on your opinion) of the line. The number is 720-514-8555. Request that you are being recorded as you want documentation of your problem and tracking of its resolve.
Or, just stay with Direct TV- not perfect but much easier on the time absorption for resolve.