Infinity Dish advertises the following for Dish Network:
“Free Activation ($99 Value)”
“Free up to 6 Room Installation”
“Free HD for Life”
“Free Room 2 Room HD-DVR Upgrade ($6/mo DVR service fee applies)”

We called and asked very specific questions because we have 2 HD televisions. We wanted the “whole house” DVR service as advertised by their competition, and we made it very clear that that is what we wanted or the equivalent. We asked very specifically to verify free activation, if that was for 1 or for both televisions. We asked very specifically to very installation, if that was for 1 or for both televisions. We asked very specifically about the HD-DVR and if the $6 DVR service was total or for each television. We were told that the activiation, installation, and service fee would be for both televisions, with $3/month for the DVR service for 12 months, with the cost going to $7 per DVR per month after one year.

It was a different story when the installers arrived. The installation order was only for one HD DVR and for one standard television. There were 3 separate calls to Dish Network and Infinity Dish. The “best” offer to get what we thought we were already getting was to pay an additional $99 for activation and an additional $17 per month for the 2nd HD DVR. I consider this a serious breach in “truth in advertising”, and I can’t imagine how $17 additional per month translates to “Free HD for life”. I currently pay only $10.95 for HD DVR service with cable, and certainly do not intent to pay more when all of the Dish Network advertising claims state that they save you money over cable television. They are guilty of false advertising, and we were almost pressured into paying more.

Watch out for these people. DO NOT trust Infinity Dish or Dish Network.

On November 8, 2009, I ordered Dish Television through Infinity Dish. I was told it was required to give them $49.95 to get Dish Tv started. This fee we refundable if cancellation was within three days which is in accordance with Maine State law.

On November 9, 2009 I cancelled Infinity Dish and cancelled the installation and also requested a refund. I was told the refund would be credited to my card within three weeks or so. I called them again a short time later and told them the money had not been refunded yet. I was told by their representative that he had just processed the refund approval and I should see it in a week or so on my next statement..

It is now February 25, 2010 and my statement still does not show the refund. I attempted to call them today and was told the number was no longer in use and I should go through the yellow pages to find the company. The original number was 1-866-659=3357.

I have been given the runaround for the past three months and I'm now pretty sure they have no intention of processing my refund. This to my way of thinking, blatant thievery. I need help to resolve the problem and recover my $49.95.

Do not do business with Infinity Dish. I should have known better not to deal with them from the beginning. I was hung up on twice. I have been with Dish Network since Nov of '08. And I just recently got my 'gift' of a $300 gas card, or should I say redemption certificate with a price tag on its head. I have to pay $35 just to get the gift and then I am required to spend 100 monthly in order to receive $25. When I told the barely english speaking person that I don't spend that kind of money on gas monthly, I was told I was not qualified. Then they want credit card info, including your 3 digit number on the back for God knows what if you're sending a money order or check and when I asked why, no one knew. These people are classic scam artists and I can't believe Dish is still doing business with them even though they said they have been getting complaints from them. They continue to allow their potential customers to get ripped off. I was offered one month of free service and $50 credit, wow. That's $200 I'm still out. I plan to leave dish and break this stupid contract since they don't seem to care about their customers and I'm filing a complaint with the BBB and consumer affairs and Dish will be forced to stop doing business with these scammers. I'm reporting dish network too because they are just as much to blame.