INFINITY

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Category: Automotive

Contact Information
PO BOX 830189, Birmingham, United States

Phone number: 1-800-782-1020

INFINITY Reviews

jomariemelendez February 4, 2010

insurance

i had infinity for like 5 month, and had full cover on my car, my car was in a hit and run accident, and like always u got to reported so i did, but it didnt went as plan, they told me tha my car was total lost at ones, and told me how much my car is worth, so i went agains it, and they double check and gave me a second chance, so he supposily call the dealer and made some type of agreement, but then i seen tha they were taking so long so i call to check, and they told me tha they waiting for the deler to sent theam a agreement with my signer too.so i call the dealer and told me tha they havent talk to no one.so i call the insurance again and somehow he disappear, i haven spoke to him for a wail, and now im stuck with a damege car tha they were suppost to fix and im sueing theim, for been cheap and scanners

March 10, 2008

AUTO COLLISION REPAIRS

2004 TITAN TRUCK WAS IN A CAR ACCIDENT IN JANUARY DRIVEN BY MY SON MARKETTE MOORE II. 18YRS WHO IS NOT ON THE INSURANCE BUT HAS HIS LICENSE AND LIVES WITH HIS PARENTS. WAS TOLD THAT AT THE TIME OF THE APPLICATION WE SUPPOSE TO PUT DOWN EVERYONE WHO WAS AT THE AGE OF 14-15YRS ON THE APPLICATION. I HAD INFINITY INSURANCE FOR ALMOST 10YEARS, WHICH CLEARLY SHOWS MY SON NOT TO BE 14YRS. IT TOOK FROM JANUARY TO THE END OF FEBRUARY TO COME TO THE CONCLUSION THEY ARE GOING TO COVER THE ACCIDENT BUT SAID THEY WILL NOT COVER THE TOWING COSTS AND WE STILL HAVE TO PAY THE FULL $500 DED PLUS TOWING COSTS. OUR ADJUSTER DARNELL SAID FOR US TO TAKE IT TO A SHOP OF CHOICE. SO WE HAD MURRIETA AUTO COLLISION PICK THE TRUCK UP AND WE DIDN'T CALL THE ADJUSTER ON WHERE WE TOOK IT BECAUSE HE DIDN'T SAY TO DO THAT. WE HAD THE AUTO COLLISION REP. CALL AFTER THEY CHECKED THE TRUCK OUT AND SAID THEY WILL CALL THE INSURANCE COMPANY TO HAVE THEM COME OUT TO GO OVER EVERYTHING TOGETHER. ITS BEEN TWO WEEKS AND THE ADJUSTER FINALLY CALLED AND SAID HE DO NOT HANDLE THIS BUT TO CALL THE APPRAISER SAM, WHICH THEY COME TO FIND OUT IS OUT OF TOWN UNTIL THE 17TH OF MARCH. TRIED CALLING THE APPRAISERS SUPERVISOR, AND LEFT A MESSAGE AND CALLED THE ADJUSTER BACK AND HAD TO LEAVE A MESSAGE. ALSO, THEY ADJ.DARNELL SAID THAT HE WILL SEND A CHECK OF THE ORIG. AMOUNT APPRAISED $8300.00 TO OUR LEINHOLDER. WE OWN THIS CAR, THERE IS NO LEINHOLDER AND HE SHOULD KNOW THIS IF HE WAS REALLY CHECKING OUR FILES. HE ALSO SAID WE WILL HAVE TO PAY BACK A YEAR FOR MY SON BECAUSE WE DID RECEIVE LETTERS TO UPDATE INFORMATION. EVERY SINCE I HAD THIS INSURANCE, I NEVER RECEIVED ANY LETTER, NOT ONE TIME TO UPDATE. IT ONLY SAIDS THAT IF WE ARE TO RENEW, WE HAVE TO GIVE A RENEWEL FEE. THEY ARE TRYING EVERYTHING IN THE BOOK TO GET OUT OF TAKING CARE THEIR RESPONSIBILITY AND ITS NOT FAIR. THEY ARE AVOIDING EVERYTHING TO THE END. PLEASE HELP AND ADVISE

PS. I CALLED INFINITY AND SPK WITH SHAFEKA(CSR) TO SEND ME A COPY OF MY RENEWAL FROM LAST YEAR AND SHE MAILED TO ME A TWO RENEWAL NOTICE THAT I HAVE NEVER SEEN SINCE I'VE BEEN WITH THEM TO UPDATE.

THANK YOU

MARKETTE MOORE SR.
CHERYL MOORE