I have experienced an issue with the program I purchased not working and then they refused to refund my purchase of Info Mastery's Let's Get Social program with Kate Buck Jr. When I called to cancel, Kim (non-customer service rep) said it was my responsibility to make sure it all worked correctly! This is after she looked at my emails I'd sent to support services, claiming to not have received all my emails and apparently they don't follow up on issues either. Right, also she said it's the customer's responsibility to repeatedly chase them down to do what they promised at the sale. The system itself, the parts that worked anyway, did not provide what it promised. This whole experience was a waste of my time and money. My attorney has informed me that have broken the laws under the Consumer Protection Act (RCW 19.86.010), at the state and federal level. So you can take legal recourse too and report them to the BBB and Attorney's General in your state. I just wanted them to follow through with the several guarantees they made at the sale, including their 100% satisfaction money-back guarantee. If you plan on ordering from them or any other Info Mastery LLC's sites, think of it like gambling: maybe a winner or maybe a scam but the house doesn't like to loose. Check out some other complaints before you decide.