ING Direct Reviews
|
GerH74
September 22, 2009
Rip off
I had a savings account with ING Direct. I used the account to pay for my wedding in 2006. After the wedding I turned off the automatic deposit to the account. There was about $18 left in the account. In April 2009 ING sent me an email saying that I needed to log into my account or it would be closed to due to inactivity. The email went to my spam folder. The next contact from them was a letter telling me they closed my account and helped themselves to the remaining balance, saying they had to recoup the fees they incurred trying to contact me. I've sent emails, letters and called and the refuse to refund my money. This is way for ING to generate revenue, it's a ripoff. ONE letter does not cost them $18, what if I had $50 in the account? Don't use ING Direct.
|
|
|
NicP74
September 17, 2009
Rip off
I had a savings account with ING Direct. I used it to pay for my wedding in 2006. After the wedding I turned off the automatic deposits but left the account open. There was about $18 left in the account. In April 2009 they sent me an email saying I needed to log into my account or it would be closed. The email went to my spam folder. The next contact from them was a letter saying they closed my account and helped themselves to the remaining balance to help them recoup the costs they incurred in trying to contact me. I emailed them and asked them to review this decision, I didn't want the account closed nor did I want them to have my money. They said no, I called them and was also told no. I sent a letter and the emailed me back with a canned response.
This is a way for ING to generate revenue, they find inactive accounts and assess made up fees. There's no reason for them to close the account. They tried to tell me it was due to California Escheatment laws, which is a lie. I don't even care about my $18 now, it's the fact that they can't be bothered to talk to me and this practice is ridiculous.
DO NOT open an ING Direct Account!! You're better off using Bank of America or Chase, at least you know your money is safe.
|
|
|
Felichita
September 15, 2009
Unauthorized charges
Our debit card information (including our pin) was stolen and manufactured into a new card. Our real card never left our possession. The crooks withdrew $100 NINE separate times at a Las Vegas ATM. Including transaction charges, our loss is $927. The fraudulent withdrawals were disputed with the ING Direct. Our bank rejected our dispute because our pin was used. We submitted a second dispute so that they can look into it further. Our second dispute was rejected.
Based on the timeline of the fraudulent charges and real charges, we can prove that our card was in California and never left our possession. However the bank will not let us talk to anyone to clear this up. ING does not have normal brick and mortar branches so it is making it virtually impossible to talk to someone that can help us. The fraud department is the one that is rejecting our claims and the customer service representative and supervisor will not transfer our calls to the fraud department.
|
|
|
J. Peter Doonan
July 13, 2009
Atrocious Customer Service
Today, while speaking to an ING Direct Customer service representative to find out how to open a joint ING savings account in which to invest substantial funds from the sale of our home. I was told that I could not do that as my wife was joint on my existing account, and had not activated her PIN – that account has been open for some period of time, during which we have been living at two different addresses in Florida and one in Massachusetts from which we moved just 2 weeks ago to our current address. .
My wife took the phone and ‘failed’ some security questions – most of which revolved around our addresses – probably in fact, because although we had moved (Winters in FL and summers in MA) we had kept the MA address with ING, and had mail forwarded etc.
I cannot understand why we were told that she “Could Never again Have an Account with ING!” – and not in a very pleasant manner by an ING Customer Service representative.
I could understand the need for further confirmation of her identity, and certainly would have been pleased to do so – including birth records, notarized statements etc., but such unmitigated inflexible attitude on the part of this individual is intolerable in someone whose funtion is to provide 'service' to custsomers.,
I was also told at this time that the joint account would be closed and the funds returned to my (JOINT !) checking account. – If in fact, this situation had been meant to somehow misappropriate funds, ING's action would in fact have facilitated just such a thing.
I am deeply disappointed in the treatment we have received, and advise any and all friends and acquaintances to not deal with such an impersonal institution.
I received a letter from a supervisor after having written to Customer service, which showed absolutely no understanding of, or any desire to correct this problem.
|
|
|
Jeremy
April 22, 2009
Fraud and cheating
Someone was able to access my Electric Orange account and withdraw $800 from it. INGDIRECT says it was my card used and will not investigate the unauthorized use of my card and will NOT honor there service guarantee. They promise the money would be safe, but it is not.
|
|
|
Treyman
January 20, 2009
Fraudulent actions
Over the weekend, 1/10&11/09, the market figures ING used were incorrect. I made several trades that with the figures were $3, 000 buying and $1000 profit in sales of stocks. When they opened Monday and changed the figures, the stock that I sold were at a loss and the stock bought was $12, 000. I called customer service, they told me they were sorry and they gave me 2 free trades for my $12, 000 loss. Unless you like loosing money, don't trust any information on their quotes and they won't back anything up. They sent emails to confirm the problem and they knew about it at opening. They took no action to correct this or stop any transactions.
|
|
|
December 1, 2008
Ing Direct Complaints File with BBB
If you are having trouble with ING Direct, file a complaint with the BBB. I accidentally received notes on an email that I received from them. Turns out they do not like BBB complaints and that will help you get your problems resolved!
|
|
|
November 26, 2008
ING Direct will not close my account and send my remaining funds
I have requested my account be closed with ING Direct and my remaining balance be refunded to my linked checking account on November 14th. I was told my funds would be sent over Monday November 17th, but as of today November 26th I have not received them and my ING account is still open. I have called almost every day, but I am always told that they are in the process of closing the account and the funds will be returned within 2-3 business days. All of my information is correct, but they are refusing to send my money back to me. How long can they hold my money hostage? Why do they keep lying to me? When I asked for something to be put in writing about the correct date, the manager refused. They also have not responded to my emails. My balance is over 2700.00 and there is nothing pending on the account. I have been banking with ING for 2.5 years years and never had any trouble when my account balances were going up. Now that we have gone through about 20, 000 in savings recovering from a job layoff and cross county move, I am seeing their true colors.
|
|
|
August 21, 2008
Account screwed up
I had been a happy NetBank customer for over 10 years, and have had nothing but problem after problem since the sale of NetBank to ING.
It all started with the sale. I received literature notifying us of the sale and advising us to open an Orange account, which my wife and I did, on November 10, 2007. Unfortunately, and probably the root of all our problems, during the online account creation my computer froze (my daughter was logged on at the same time and for some reason an application she was running must have interfered with the process). Anyway, we managed to create a joint account (for myself and my wife), but we were unable to generate customer numbers or PINs. Literally, the Internet Explorer windows froze before I could select PINs, and we had to restart the computer.
Anyway, the next day (Nov 11) I received an email giving us instructions to verify the account etc. To do this, we needed PINs, usually generated online (of course I didn't have one). I called, I explained that I didn't have a PIN, and was told that one was already in the mail (November 11).
November 23, I still had not received a PIN. I made another phone call, the customer service agent said " it must have got lost in the mail", anyway a new one would be mailed.
December 6, I received the PIN, unfortunately I was away from home on travel and could not activate (even answering security questions, I was not allowed to activate because I wasn't at my "home phone"). I was frustrated, but I patiently waited until I returned home, December 9, and activated it.
Then, December 10 my wife received a letter saying that they needed more information. This letter containing a Customer number (86XXXX), and another note came the same day with a PIN. We followed the instructions, call the automatic phone system number, and the PIN does not work. We call customer support, we are told the PIN she is trying to use doesn't match with the NEW customer number she is assigned (the letter contained a NEW customer number 86XXX). The security agent says she needs a new PIN, and SAID she ordered one, I then complain that I must have access to our money, we have bills due, a big house payment, etc. I am then told by this agent I spoke to on December 10 that I will be allowed full access to the account while my wife's NEW PIN is in the mail.
I patiently wait 3 more days, until December 13. I still have no access to the funds in our account that transferred over from NetBank, that I verified (after 27 days). I called again December 13 morning, and am told by "Victoria" that "no", I may not access the account, but that the NEW PIN my wife received December 10 might work with an OLD customer number (772XXX) that was apparently assigned back in November, Victoria suggests I go home and with my wife, try the December 10 PIN with this OLD Customer number. We call the 1-888 number, the December 10 PIN does not work with the OLD/NEW (772XXX) customer number, but it does work with the NEW Customer number (86XXXX). Eureka!
Not over yet...to finish setting up the account she has to go onto the website and confirm a small transaction. But when she tries to logon to the website, it does not accept the NEW customer number and PIN that WAS JUST ACCEPTED BY THE TELEPHONE SYSTEM. Instead, we follow the online instructions (enter last 4 SSN, ZIP code, birth day etc.) and the website says her customer number is 772XXX. As you may have guessed by now, the online system will not accept this Customer number/PIN combination.
So now, my wife apparently has one customer number for the telephone system (866XXX) which accepts the PIN mailed December 5, and another customer number for the online system (772XXX), which is apparently paired with an UNKNOWN PIN which WE DO NOT HAVE. No one can tell me whether a PIN that matches this Customer number was ever mailed.
An ohbytheway, I still cannot access our money. I still have bills due. Lucky for me I cancelled my direct deposit (why should I deposit money into an account I cannot access?). I have a house payment due next week, I don't know how I'm going to pay it (you guessed it, I have the money but can't get it).
Today (December 14) ING offers to send yet ANOTHER PIN to my home. I am willing to do this only if they can send it overnight or 2nd day FedEx, because 1)I have no confidence this is going to work; and 2) I need to make house payments.
ING says they have no ability to expedite the new (3rd??) PIN number, I am finished and say OK, fine, close the account and send my money to my home (which is the address on record with NetBank for over 3 years). They won't even do this; the agent passed "my information" to her legal department, apparently this will take a long long time, becuase she said I will get our money much faster if I simply give in and have my wife ask for a new PIN. Oh my wife left yesterday for several months overseas, she won't be able to make ANOTHER call FROM THE HOME PHONE when this NEWNEW PIN gets here (if it ever does).
ING looks like a great bank, they really do compare pretty well with other online banks in terms of interest rates, features etc, but it is obvious to me they have no control of their system access, their security process is absolutely draconian, there is some sort of flaw between their telephone and online systems (wife now has two Customer numbers, one for the phone system and one for the website)and they are completely unable to communicate with the other agents from one day to the next. Every time I have called I have had to explain all the prior history in full detail, no one seems to be able to fix it after over a month.
Now I'd be satisfied just to get my money back, but according to the last agent I spoke to I'm going to have trouble doing even that.
|
|
|
June 20, 2008
Illegal unfair practices
I had unauthorized charges on my account dated 03/23/08. I disputed them on 03/24/08 and sent in the corresponding required paper work on 03/31/08. I called in April and again in May to verify that the dispute is under investigation. I was told that they had up to 90 days or two billing cycles to resolve the dispute and not to call again. I received no communication regarding the dispute through email or phone.
I decided to call in June since it was almost approaching the 90 day period to see what the status was. I was told they needed me to refax in all the information I had already faxed in. I did. Next I was given an affidavit to fill out and fax back. I did. Then after all the required paperwork was finished I was then sent an email stating that the disputed amount is over 60 days old and they will not assist me with the dispute.
I called Customer Service and spent over 6 hours on hold speaking to different representatives (many of whom hung up on me during my 20 min hold times) and different supervisors. I was told that the company couldn't find all my paperwork (even though I have a fax confirmation that they did!!). That they don't know why I was told to refax paperwork in. That they don't know why they didn't call or email me to let me know to resend in paperwork. But regardless if the company messed up in the information they gave me or didn't give me they will not be helping me.
They are an extremely cheap rude ignorant company that will do whatever it takes to save a couple of dollars! I have referred several people to accounts with ING. I was looking into refinancing my home loan account through ING this August.
Thank goodness I found out the type of company I was dealing with before I was too invested!
|
|
RECENTLY UPDATED REVIEWS
With MONEIORECLAIM.COM, I reclaimed every penny I lost.
LUAN KHUC UNCLAIM ASSETS ON FILE : $2,111,650.00
The company does not honour the warranty claim and makes you pay for device repair even if you are not at fault.
Taxi To Heathrow & Heathrow Taxi Transfers
Digital Marketing and Company Formation Services UAE | SEO and PPC Marketing
REQUESTED REVIEWS
REVIEWS BY CATEGORY
|
