BEWARE OF INGDIRECT.COM! If you are an attorney looking for a great case, this would be it.

I was a customer of this bank for 5 years and over the course of those 5 years, was "locked" out of access to my funds several times. The last incident did not involve access, but instead involved ING not transferring money when they were supposed to.

I transferred funds from my ING savings account so as to cover some bills. I got a confirmation. However, the money was never transferred and I received an overdraft notice from my bank stating that my overdraft had been activated for a substantial fee. I am 34 YO and have never bounced a check, paid a bill late, or had to use overdraft - so I was pissed. I called ING to determine what the problem was. They claimed that I tried to transfer more money than what was in the account. I'm a CPA and I check all transactions 2x ALWAYS. They claimed that I transposed two numbers incorrectly so instead of transferring $1234.69, I tried to transfer $1234.96 (alledged). Therefore, the trx was cancelled. However, there is one flaw in this equation. . .the online software will not let you proceed in transferring more money than is in your account. If I had indeed tried to transfer $1234.96 ($.27 more than was in my account) then it would have given me an error message and I would never have gotten confirmation.

I sure hope I can get an attorney to sue the living daylights out of this fraudulent company. I'm sure there are 100's of other individuals whom have had the same experience.