I was a return customer of this site. My previous experience (3/2010) was flawless and I felt as though I saved much money over buying remanufactured or new ink cartridges elsewhere. But, this time (7/2010) things didn't go so well. I ordered 1 color and 2 black ink cartridges. After almost two weeks I contacted InkMyJets.com and inquired about the status of my order. I was told that they have had trouble with their system and they refunded the cost of shipping to smooth things over about the delay. When the cartridges arrived I noted that the color cartridge had leaked thru the plastic packaging which surrounds the cartridge box. I didn't open it and emailed InkMyJets.com to get a replacement using a RMA (returned merchandise authorization). No response. After numerous calls where I left phone messages and emails to both the sales department and customer service I struck out. No reply from anyone. Finally, after one month I received an email apologzing for the problem. I was told that another color ink cartridge was being sent to me along with a return box for the leaking cartridge. To make matters worse, the delay caused me to chase down a new color ink cartridge becasue I ran out of ink. UGGH! Well, it's been two weeks since the promised cartridge and RMA box. Two thumbs down is my new rating for this web merchant - InkMyJets.com.

I purchased 4 ink cartridges from them for my mother who lives in another city from me. I later found out from my mother that 3 of the cartridges did not work at all and the 4th only was 53% full when it finally started working. I contacted InkMyJets.com using their protocol (e-mail) three times asking for a refund. They have ignored me so far. They have a 60 day limit on refunds, but I did not know the products were defective until after that time; however, their timeline does not negate the fact that the cartridges were defective. And, they have not responded at all to my emails. I tried to call but the phone just rang and rang and was never answered. They have almost $50 of my money for defective products. It's a rip-off. Do not use them.