Inmate Calling Solutions

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Category: Services

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United States

inmatecallingsolutions.com

Inmate Calling Solutions Reviews

justice for the opressed December 16, 2010

denial of usage

I was denied communication access with my son because:
1. I gave the name on the credit card account (my husbands) instead of my own like I always do)and was told that I could not have two women's names on the account- his name being rune is female???
2. I was told I had to fax personal information-copies of both licenses, credit cards, and address. What guarantee do I have that this info is secure with this company, because they say so????
3. Since the address I gave them did not match the info they had I also had to fax my phone bill with the address on it as proof, I have a track phone. I was told I could not have two addresses. Well I do! I have my street address where I live and have a post office box where I get my mail, they would not tell me which address they needed for verication.
4.When my husband got on the phone to verify the information they recieved, they refused to talk to him at all.
5.Other than faxing the information they requested, our only other option was to drive 15 miles to western union.
6.I offered another credit card with my name on it and was refused and told that the account was flagged. I just don't know why I could not use another credit card with my name on it, it makes no sense to me at all.
I am disabled and my husband is retired (DUE TO A HEART CONDITION), our vehicle is not road worthy in snow and ice. Therefore we are not comfortable driving under those conditions.
My husband and I feel that we were treated very rudely, that the requests were unreasonable, and that the persons involved (I also talked to a supervisor) were unsympathtic, lacked compassion and understanding, and were hard-hearted about the whole thing.

jennfoote September 29, 2009

Customer Service

Horrible and rude phone agents. Nobody ever has any real answers they just always tell you they'll set up an investigation that takes 24 to 72 hours, and the person doing the investigator will call you when the investigation is over. No investigator ever calls. I've had 3 investigations done now nobody has ever called me back. There was a block put on the facility I was recieving phone calls from by accident, mind you I just deposited 50 dollars on that account. When I finally called after waiting so long they told me the call block was removed...Little did they know that I have a very close family member who works at the facility who was able to relay messages between myself and my husband who was incarcerated there and I found out that he had been calling and the phone was still blocked. I called again and guess what? Yep another investigation and this time the phone agent was even crueler than the last. Yelling at me and telling me I could only ask her certain questions and when I asked her which questions were allowable she wouldn't inform me of what questions she could answer...telling me that if I didn't know which questions to ask her than I was talking to the wrong person and she was going to transfer me after I had already been transfered 3 times by what sounded like the same person to me. I also asked for a phone number to call whoever was doing the investigation so I could see what goes into an investigation and guess what...they refused to give me that number as well. This company is bullshit and they're employees are bullshit. It's a shame I dont know where their facility is located or I'd go down there in person and give them a piece of my mind!