We had decided to develop an additional source of income for our business on the net and since Intuit had very helpful with us on the website we decided to use Innovative Merchant Solutions (A company of Intuit/Homestead I believe). They were never able to deliver the service so I cancelled. About two months after the attempted service was cancelled I got a bill stating I was past due and had 14 days to pay or the account would go to collections. I called and spoke with two of their "brain-dead" collectors and got nowhere. Finally I decided to contact the California Attorny General's office. They gave me the information I needed to file a complaint (it's also spelled out on their website). I decided to contact Innovative and let them know I had spoken with the Attorney General's office was wanted to send a courtesy copy letter to their CEO or equivilent. I got the name and number of the collections' department manager and the name of the director of operations. I called and left a voice mail that I was going to file and was just letting them know since I couldn't get past their rude and idiotic collectors. Within three hours the manager of collections called letting me know everythin had been cleared and we owed nothing. My point is; don't waste time with their collectors/lower level grunts. Go to the "head". File a complaint letter with the California Attorney General, the Federal Trade Commission and the Federal Communications Commission. If they are taking your money and not keeping their part of the deal and doing that to others as well...who knows how much they are making off of us "nice people" who get mad but don't do anything. Make them provide proof to back up what they say if there is a dsiagreement and be prepared to go all the way to court, I was. I did this with another comapny in the past and won. The people at the head of the company make decisions...go to them! Good luck with your events.