A salesman came in my store one day in Sept 2007 and said I could try out his credit card processing company. Said their rates were cheaper than BAC and I should just sigh up and it costs nothing, no risk.. well they called back and programed my card processing machine October 1st 930am 2007.to start their processing my cards. Well on October 7th I got a charge for September when I was with another company BAC. Of course there were no transactions, so they charged me $35.00. I called them back and said they made a mistake, and they couldn't care less. So I canceled that day, after 7 days, and I got a termination fee of $295 and growing. Will never pay and would love to be involved in a class action suit...

This company has the worst customer service I have ever experienced and I am more and more convinced they are operating some kind of scam. Through my use of Intuit Quickbooks I was referred to an offer to get a free merchant account called Intuit GoPayment that turns out to be run by this company which is a division of Intuit. The offer (through an Intuit website) was for a no-monthly-fee merchant account with a free card reader to use with iPhone. The processing fees were competitive and it seemed to be a good deal. I signed up and promptly got a charge of $60 on my bank account. After numerous calls wherein their people professed to no knowledge of the web offer I got to a supervisor who, when informed I had a copy of the web page including the offer and small print, admitted they had had problems with the launch of the offer and refunded the fee and sent me my free reader (which was something else they hadn't done). The next month I was again charged a fee - this time stated as my monthly merchant fee. I called and emailed numerous times and was eventually told they had made a mistake and processed my account as a full merchant account. They closed the account and promised to refund the fees charged. This was six weeks ago and I still have no refund after numerous calls and emails. DO NOT BE TAKEN IN BY Innovative Merchant Solutions or Inuit GoPayment. Either they are so poorly organized they don't have a clue what they are doing or they are banking on people not noticing the fees they apply to free accounts. Either way IMHO they are not to be trusted with any financial arrangement.

This Company is horrible they charge you $295 without telling you and claim its on your contract from 2years ago! I am taking them to small claims court asap dont trust them. They also set us up with a account that we did not request. The customer service do not tell you any information about your account and its a price to pay when you deal with this company. I found the corperate office is in California 650-944-6000 you can report them on CNN IREPORT. This is a fruadgulent business and they should be shut down asap ! thank you for reading

Innovate Merchant Solutions has 2000 dollars from a stolen machine that wasn't batched and refuses to give me my money. I will be taking them to court! On top of that, they charged me fees after I went bankrupt and faxed them their required paper work saying I was out of business. They just claimed they never received it and continued to send me bills for years. If you want to take credit cards, I wouldn't go with this company. They have horrible service and inflated fees. Please do yourself a favor and look elsewhere

Good luck with this company, I faxed and sent certified letters -- they claim that they never received any of them.

Fraudulently opened account, billed us for charges for this account even though we have never used their service and or gave confirmation for account.