Where do I start? My wife and I moved into a corner lot almost two years ago. When the plan was drawn up for the house the original address was supposed to be on the side street Leddington Way. Halfway through the build they realized the address needed to be on the main road of Evershead Place. When I called in to get the cable installed they told me I had to use the Leddington Way address because that's what their "grid" showed the house being. Even though I specifically asked for them to use the Evershead Place address, they told me they could not. The first few months went by without a problem. The mail service knew the situation so I still got my bill every month even though Insight wasnt using the listed address. About six months into it my cable went off. I called it in and they told me there was no local outage so they'd have to send someone out. This would require me to be there from 8:30AM-2:30PM on a Saturday. It was Thursday when I called. I had to go without cable for two days until they could fit me in. The guy showed up at nearly 4PM. It took him about 5 minutes to tell me that someone had unhooked my cable and he had no idea why as he was just a contractor. This happened every month for the following three months. When I called it in they would come out and hook it back up usually several hours later. The straw that broke the camels back was when I was having a get together to watch a race on a Sunday at about 1PM. At 11AM my cable goes off. At this point I was extremely upset. I called in and talked to a manager. I said I know what their "grid" supposedly says, but it's not working. They are still un-plugging it because they think it's hooked up to a house that isnt supposed to have it. She assured me that she would get someone out to hook it back up, but couldnt promise it would be done by 1PM. She also assured me that she would fix the address to list the correct address to keep this from happening anymore. She offered no compensation for any of this mess. I was happy when the cable was back on at 12:50PM. I assumed that since she had switched the address to the correct listed address, the problem was solved. That is until the next month when it happened again. Once again they have unplugged my cable. The guy comes out to hook it back up and almost left because he couldnt find the address. Why? Because it is NOT THE LISTED ADDRESS THAT THE LADY PROMISED ME SHE HAD CHANGED IN THEIR SYSTEM. After the tech got it hooked back up I called to speak to another manager. This time the lady tells me they cant simply switch the address like the previous manager had told me. They have to close the account and switch it to a new account number. She seemingly understood my frustrations and said she would take care of switching it. She also talked me into getting a mult-room DVR. It seemed like a good deal so I signed up. I agreed to pay the $25 installation fee and wait for that oh so popular 8:30am- 2:30pm time slot for that following Friday. They guy showed up and from the start seemed a little confused. After roughly two hours he said it was good to go. The system worked for two days and came up with an error message on all TV's that wouldnt allow me to use the DVR. I missed about 10 different shows I had on series record because they couldnt come out to look at it for two more days. Yet again here I am sitting at my house on another Saturday waiting for them to come out and see what's going on. When the guy showed up he had no clue what was wrong. I guess they didnt even tell him. It took him over an hour t0 even figure out the problem. Apparently the guy who hooked it up didnt even put filters on the units. The guy told me he must not have known what he was doing. After all this they still havent offered up any compensation. I tell myself that if anything happens again I've got to cancel and move on. Wouldnt you know it. Two weeks later my cable is off again. At this point Im about to blow a gasket. My wife has a webinar at 4PM, and by the time I notice it's off it's around noon. The manager I talked to this time was confused as to how this keeps happening as the address was switched and everything should've been good. I demanded some sort of compensation at this point. She went on to tell me she didnt know how long it would take to get it hooked up, but that she'd call the tech manager and make sure it's done soon. She also said she's figure out what she could do for me as far as compensation and get right back to me as she didnt want to keep me on hold. Needless to say at 5PM it still wasnt hooked up and my wife was forced to sit in the corner of a Panera to do her webinar. Luckily for them as I was on hold the insight truck pulled up to hook it back up. I asked the tech how this could possibly happen. He said someone must be lazy and not looking at the right house #'s or something. He showed me the tags that listed BOTH addresses so he said he didnt know why it was happening and couldnt promise me it wouldnt happen again. All day I waited for that "callback" to discuss compensation. It never came. It's now five days later and still nothing. I decided to call another manager today. The guy tells me she's off and will be back on Wednesday. He said she tried to call me on Sunday(four days after the problem) but I didnt answer. I have no missed calls, nor do I have any messages. The guy then goes on to tell me that he'd wave the installation fee for the DVR boxes, but he couldnt wave the change of address/account fee. I had no idea what he talking about? Apparently they charged me a $60 fee to switch my address that I should've never had to switch in the first place. I was livid. The guy went on to say that since this other lady was in charge of my issue, he didnt want to get too involved with it. He was going to leave a note to make sure she called me back. This whole process has been a complete cluster, and not one person has offered up anything more than "I'm sorry you're having these problems." It's easy to say that, but apparently really hard to do something about it. Obviously this isnt acceptable.

My sister worked for Insight in Lexington several years ago, I work at a local bank. I know a few employees who work at Insight and always said if my sister ever left Insight I would get a job there because I liked Insight and love customer service, well my sister was let go from Insight and that very day I applied... I was told that because my sister had worked there I couldn't ... So let me get this straight ... I couldn't work there when she worked there because of hiring policys now ... I can't work there because she use to work there ?? I have a great resume... awesome refernces.. good credit and have been an Insight customer for over 10 years never late with a payment ... so several years later I apply and guess what ... I can't work there because my sister worked there ... what a joke ? I think it's discrimination but oh well so I've canceled my cable and switched to dish