This began in June when I ordered a laptop for my daughter who just went off to college. I also moved. Dell cancelled my order 4 times and it took many phone calls - to credit card company to assure them, yes, I had moved, then to Dell to assure them of the same thing, for the order to go through. At no time did Dell call me to tell me they cancelled the order, I would just find out when my daughter did not receive the laptop I ordered. I've easily spent 30 hours on the phone being on hold, transferred, disconnected, etc. But finally my daughter did receive 1 laptop at her school. Then Dell shipped her another one (they got confused with all their cancels). So now I've been charged me for 2.

I've tried many times to find out how to return the computer but only get shuffled from customer service person to customer service person and then disconnected. Online I've tried to get help but was told I was being reported to the fraud division. Bottom line - Dell won't accept returns, everyone is very polite and very sorry for my trouble, but cannot help me, have to transfer me to someone else. Eventually, after a hour and a half of this (each time 3 times now), Dell hangs up on me.

Beware of Dell computers. It is not the same company it used to be. Until this experience I had used Dell's for many years and been pleased with them even if their customer service was cumbersome. After this, I will not ever again do business with Dell.
I am now going to call the AG's office.