First of all, these people took $75.00 extra then what they was suppose to out of my refund... I called the girl Rachelle at the tidewater dr location and told her what happen. She admitted it was a mistake and that i will recieve my money back. This was January 30. Here it is going into April. They cut a check to some people, and now saying the not doing it anymore. I calls to see about my money. Mr. James told me that my money would be on the card. This was March 7 &8th i talk to him. Still til this day March 18, I recieve no money. Now when i call the office for James, they say he no longer works there. But the NICOLE girl who works there... (Newport News Location). She calms she's a manager... I ask nicely for the Corp. Office number, and she told me she was not going to give it to me... And had a very nasty attitude... All i have to say. I would not advise nobody to deal with instant tax service. The People is VERY VERY RUDE. and will not try to help at all... AND I STILL WANT MY MONEY

I WENT TO THE TAX OFFICE BECAUSE THEY ADVERTISE GET $1000 NOW, WHICH WAS NOT TRUE. I HAVE A SIMPLE SHORT RETURN (1040 EZ) THEY CHARGED ME $436.00. H&R BLOCK IS DOING THEM FOR $50.00. I WENT BACK AND COMPLAINED, THEY GAVE ME SOME MONEY BACK. DONT GO TO INSTANT TAX SERVICE ON CRENSHAW AND IMPERIAL, IT IS A RIP OFF.

I went to instant tax service expecting to receive an Ral loan in one day or less only to find out that i was not approved for the RAL days later.I was told by the representative that i will be charged 259.00 to do my taxes again to find out that i have been charged 629.00.I didnt approve that fee from them but somehow they get all of my state return and going to take the rest out when my federal come.That is crazy the representative at the store downloaded one of my w2 forms and told me that I cant get my paper work from him until i submit my original w2 form.Okay I submitted my original w2 form but the fee was not on the form.I called my insight card and spoke to a representative who told me that i was being charged 629.95 and it has nothing to do with them I can file a dispute once they take there funds out.Is there any one i can talk to because this is crazy they are taking all my hard earn money I have 5 children and a grandchild I need all my money.I called the corporate office from instant tax service who told me they have nothing to do with the fees I have to call the store.Now if I cant get help from them who can I get help from Instant tax service is a scam they are a fraud they cheat innocent hard working people out of there money and it is wrong im going to call a lawyer or someone who can tell me what can i do about this... I have no leads at all any help please email me at [email protected]

ok so i went to instant tax service 1/7/2011. i felt i went really early to get it out the way so they told me they wouldn't be putting in my tax information until 1/15/2011. which wasn't a biggie to me so before i leave the guy ask me if i would like to do direct depoist i say yes he told me i'll get it back on the 28th. so the 28th comes (yesterday) and i check my bank account at excately 12:15am to make sure its there so i look and nothings there.

so i say ok i'll try again when i wake up around 9am.

i go online again a little after 10am still nothin so i'm worried now i call my bank and they say they dont see nothin comin from the irs so i call the irs and talked to a woman and she tells me they already sent my money out she ask for my bank info i tell her n she says oh instant tax service grab ur money and is holdin it call them and ask them when they are releasing it...

so i call and they tell me at 1pm...so 1pm comes and go i call at 2:30pm n they tell me oh where i went to well call me at 3pm and let me know my money is in my bank account ...3pm comes and goes and now its almost 6 so i call them and ask whats the hold up the woman puts me on hold for 30 minutes then a guy picks up and i told him what she told me i get put on hold for 30 more minutes before she picks up the phone and tells me to come down there

so i go down there she calls my name n ask me to sign a paper so i did and she hands me a envolope i open it n its my tax refund check i put a frown on my face and told them u know what i'm going to call your main office because i didn't ask for a check.

i was happy that my money was out of they're reach but pissed off that it didnt go direct depoist like i had signed for it to go not only that when i 1st asked how much they was charging me he said $300 when i looked at my check $400 was gone i'm calling again tomorro morning to get my $100 back and i will NEVER use they service again i dont recommend anybody else either

I went to Instant Tax Service on Metropolitan Pkwy on Monday January 17, 2011. I went there cause they claimed to be able to pull up W-2's without having to wait on them to come in the mail. Once I arrived, they were very busy and also very unprofessional. I decided to continue to wait for a tax preparer. I had already filled out my paperwork and after about 30 minutes of waiting got to a tax preparer named Latoya Thomas. She was apparently the only tax preparer there with other assistants because about every 3 minutes she was excusing herself to go help another client and employee. I was a little irritated at this point so she sent another worker to finish inputting my information. She then prints out my 1040 form and asked me to sign it. At this point, I'm thinking "ok are you going to tell me my options, how much your charging me, how much I'm getting back?" So, I asked the woman how much I was getting back. She told me the amount. Now at this point I knew they had pulled one W-2 off a website called W2Express.com but never saw her pull the other one off. I was then told everything was done and to call her (Latoya) the next afternoon to make sure everything had went through and there were no rejections. Then I asked what my options were as far as filing. Now I'm very upset because I didn't understand why I was having to ask her these questions. I inquired about the $1000 instant loan so she sat back down and put my information in and said I didn't qualify for it but just for trying to get the loan there was $10 on the card immediately. I left the store assuming all was good.

On Tuesday January 18, 2011, I called Latoya around 3pm and she asked that I call her back in an hour cause she was busy so I called back around 4pm. She said that the IRS had accepted my return and everything was good and I would be getting my money on January 28th, 2011. I attempted to use the $10 on the card I was given for trying to get the loan and was told I had a $0 balance (as of today, no $10 still on the card).

I went to the Where's My Refund section of the IRS website and read that I would be able to check the status of my refund 72 hours after e-filing my return. I began checking the website on Thursday and it would say there was no information on my return. Same thing on Friday. So I called (404-761-6162 store location number) and tried to speak with Latoya on Friday but was unable to reach her. Left a message with Christy. I then called the 1-888-684-1040 and spoke with Cindy who told me the same thing Latoya had told me on Tuesday. I decided to stop panicking and see what happens over the weekend.

By Monday, the IRS website was still saying the same thing. Again called and spoke with Christy about the $10 and about the IRS website. I was told that she would have Latoya call me but she knew a lot of people were having the same problem with the website. Something just didn't feel right for me. Called back on Tuesday and still didn't get in touch with her. Left another message but no return call. So I contacted the IRS around 4pm on January 25, 2011. After holding for a very long time due to the high call volume, I was told my taxes were NOT filed and hadn't even been attempted to be transmitted! Now I'm furious.

I tried calling the store location and was put on hold for more than 7 minutes and was hung up on. Attempts to call back were unsuccessful as I was told later on they were having phone problems. I had no transportation to get to the location since my car was in the shop so I was at the mercy of a phone to figure out what was going on. I got in touch with Cindy (supposedly a Customer Service Supervisor at Corporate) who I told what was going on. She tries to pull me up in the system and there was no information in the system for me. Now I'm confused cause this is the same woman who told me 5 days earlier that my information was in the system. She said she was looking at their Insight system and not the IRS system as they just got access to the IRS system on Sunday. She did try to help me and sent emails and made phone calls to the owner, regional manager and Latoya but she was also unsuccessful. Cindy called me at 9pm and said she would be coming in at 7am to work on my case.

At 11pm, I received a call from Nicole (Regional Manager) apologizing and asked if I could find a ride to the location and meet her there at 10am the next morning (Wednesday). I arrived around 10:30am after calling her to be told she had another emergency and would be late. She showed up at the location after 11am. I went into the location and was greeted by Latoya who tells me that she called me and told me that she was waiting on another W2 of mine. UM NO you're a LIAR! I haven't spoke to you or anyone from here but Christy to leave all these messages for you and you haven't returned a single call. So I went outside and waited for Nicole to arrive. Upon Nicole's arrival, Latoya was on the phone. Nicole didn't even want to hear what had happened. She just wanted to move forward. Hold on a minute - that's the whole purpose of this! I sat there while I listened to Latoya come over and tell her barefaced lies. She stated she never told me my return had been accepted. So to catch her in the lie I simply stated...So why would you have asked me to call you the next day to check the status of my return if you did not file it because you were missing a W2? She was then excused by her superior.

Here's how they planned to rectify the situation. They submitted my information to get a RAL by Friday. I asked about the fees and was told she would charge me a max of $350 for a $5000 loan. Because of the issues I have going on surrounding this money, I agreed. Once the paperwork printed out, the fees were close to $500 so she marked it out and wrote $350 with her initials. Then I noticed the loan amount was $1000 and not the $5000 we agreed on. She states "Oh that doesn't apply to you" and proceeds to mark it out as well and writes my total refund minus $5000 Friday and the remainder on Feb 4th minus $350 in fees and again puts her initials. I sign the paperwork and she gets on the phone with Corporate to find out how long it will be before they know if I'm approved or not. The guy she was speaking with said because we got it in by 11:30am the IRS would accept it by 6:00pm and they would know by 8:00pm if I was approved or not. Then she inquires why the amount says $1000 and he says that's all I'm eligible for! Wow! Ok so now I've been lied to, misled and screwed! I'm paying $350 for a $1000 loan. 35%?!?!? You've got to be kidding me! She's doing all this apologizing to me and saying there's nothing she can do. So I got up and started to walk out the door when she tells me that Latoya would be calling me at 8pm.

I came home and called Cindy at the corporate office and explained what just happened to her. She was going to make phone calls and call me back. This was around 12:30pm Wednesday. I talked to Nicole about the Insight card they had given to me previously because she had stated earlier that there was something wrong with my card but assured me the card was fine when she looked it up. However, it still has no funds on it.

As of 1:24am on Thursday, I have yet to receive another call from any representative from Instant Tax Service.