This company has attempted to cram charges on my low income telephone bill
When I called them they attempted to say I authorized it and now they want to charge me 14.95 for using a service I have no knowledge of here are both emails that were sent to me


Email #1

Customer Service Center
24078 Greenway Street, Suite 3
Forest Lake, MN 55025
1-877-768-3661

9/24/2009

Mustafa Ahmad
1412 North Kingsley Drive
Los Angeles, CA 90027
Account Number: ##########

RE: Welcome

Dear Mustafa Ahmad,

Welcome to Instant411, the premiere information service for all your information needs.
When you call to use your service you will need the Customer Identification Number below to give to your Instant411 assistant. Remember the service center is open seven days a week from 8am to 12am CST. All you need to do from now on is dial the toll free number listed above to begin using your service.

We hope that you enjoy the unique features of your new service, especially the ability to get directory assistance at will with no worries of abusive fees. Please look for your monthly fee of $14.95 on your local telephone bill; it can be found on the OAN/ESBI bill page of your local telephone bill.

If you have any questions regarding your service activation, cancellation or billing you can reach us at 1-877-768-3661 or you can email us at [email protected]. Thanks again for choosing Instant411. We look forward to serving you.


PLEASE DO NOT RESPOND TO THIS EMAIL.
Sincerely,
Activations Department
Instant411
================================================

Email # 2


For all billing questions please call 1-877-768-3661
Customer Service Center
24078 Greenway Street, Suite 3
Forest Lake, MN 55025
1-877-768-3661

9/24/2009

Mustafa Ahmad
1412 North Kingsley Drive
Los Angeles, CA 90027
Account Number: ##########

RE: Welcome

Dear Mustafa Ahmad,

Thank you for choosing Instant411, the premiere personal assistant for all of your informational needs such as directory assistance, restaurant information, roadside assistance and more! This letter is to confirm our receipt of your order. The order for your new Instant411 service has been accepted and is now being processed. And remember, your Instant411 service is unlimited for the low price of $14.95 per month.

Please look at the “Welcome Letter” section of this email for instructions on how you can begin using your new Instant411 service! You will see your low monthly service fee of $14.95 automatically billed to your home telephone bill each month under the OAN/ESBI bill page.

Please do not respond to this email! If you wish to contact us or cancel your service, you may do so by calling our customer service center at 1-877-768-3661. You can also email us at [email protected].

Thanks again for choosing Instant411! Have fun with your new service and keep an eye out for some of our new exciting services that include ring tones, games and text messaging. We look forward to serving you!


PLEASE DO NOT RESPOND TO THIS EMAIL.
Sincerely,
Activations Department
Instant411


PLEASE STOP THESE PEOPLE !!!