seller advertised merchandise as "in stock", although several items ordered were apparently not in stock. seller charged my credit card upon transact I purchased several items via their website on 11/29 for a total of $673.45, and my credit card was charged immediately. one item shipped within 2 days directly from supplier (not instrumentalley.com), but I received no status update on the other items ordered. after requesting status update via email on the rest of my order on 12/5, I received reply on 12/8 that some items were back-ordered and that I would be receiving my order by the end of the week (12/12), possibly early the following week (12/13). Within a few hours of this email reply, I received another notification from the company that my order had shipped and I was provided a tracking number. however, the order still did not ship until 12/14, nearly 6 days after receiving the email that it had shipped. I asked the seller via email if my order was now complete at which time he told me everything was included except for one DVD. In fact, another item was also not included in this shipment. i received notification from the company on 12/14 that a third shipment had been made to me, but it was not until 12/16 that this package actually shipped out. In the end, I received all the items I ordered, nearly 3 weeks after placing the order. The seller (www.instrumentalley.com) was deceptive in their sales practices by 1) indicating the items were in stock on their website when they really weren't, 2) providing no status updates on my order when it must have been obvious to them that the items I had purchased were not in stock, 3) indicating shipments had been made when they really hadn't, and 3) by telling me I would receive the items by a certain date and then not delivering them until a full week after this date.

I oredered an banjo while I was in Iraq and had it sent to my parents house. When I got home on leave I opened the package to find out that it was broken. I emaield Instrument Alley and called nemurious of times. I got hold of Ben and told him what had happen. IT was hard to get hold of him and he did get Fedex to come pick it up and return it to him. Fedex didn't come when I was told they were, like 3 days later they came. I in the mean time had called Ben and emailed him no answer till after fedex showed upp at the door. I called Ben and emailed him to advise Fedex had came. Each time I called I got voicemail by the way not Ben direct. I am now off leave and have called Ben and emailed him to ask the status, I have left again nermouis voicemails and emails more than I should have to and no response, I feel as a customer, I have been screwed and will never buy from Instrument Alley again. All I want is my banjo, I paid for it and did my part but Ben has failed no his part, he's gotten my money and I got nothing. I have an fall festivial at my church coming up and was gonna play in the singing with the banjo but I guess not. I hope who ever reads this is AWARE, DON'T ORDER FROM ' INSTRUMENT ALLEY...