InStyler
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Category: Services
Contact Information
United States
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InStyler Reviews
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Memphis
June 8, 2010
Total waste of money
I bought the Instyler from Ladleout.com. I tried it out when I first received it, I got burned by the hot rollers and it did not straighten my hair as it phas promised. When I tried to curl my hair months later, it took me about 30 mins to do my whole head, it just suddenly stopped working. I saw some fumes coming out of the Instyler. I called the customer service from the Instyler, and they would not have anything to do with my problem because I did not buy it from them. I sent out 2 emails to Ladleout.com, and receive no reply.
I am very disappointed and will not recommend the Instyler to anyone.
Please Do Not buy it.
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evi
May 30, 2010
never received
i have ordered instyler and never received it. i had to go on the web to get a phone number. calling was totaly unbelieveable. i was tol my shippment should be at my adress on 5-20-2010. i might want to check with my neighbors to see if it got delivered there. look, i am a foreigner but did not just came off the boat
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Nurith
May 25, 2010
Never received the product
I ordered instyler on December 22, 2009. It is now mid May, I have not recieved the product. But the reason I am very mad is because they charged me for it. 3 payments of 30 bucks for nothing. I keep tracking my order and it says that it is in the warehouse and will ship soon. I sent an email to customer service and it was completely ignored. I don't know if this has happened to anyone else who ordered instyler from their "official website". If anyone else had this happen and got the product please post what you did to fix it.
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Kerpinator
May 4, 2010
This product seems like a piece of junk
This product seems like a piece of junk. I bought one and i am not happy with it. i cant seem to get anyone in customer service at Instyler to answer my calls and tell me how to get a refund. Does anyone else have one of these things? In the commercial it looks like it really works so easily.
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JaneQBuyer
April 27, 2010
bad product/dangerous
The Instyler is an expensive gimmick! It burns your hair off and gives you split ends and thats the good news. It is awkward to use and caused a 3rd degree burn that was 2 inches by 3 inches. Very dangerous product! Should not be sold to the general public! Customer service and the supervisor (Chris) are the absolute WORST!!! When I called to tell them what happened Chris actually laughed and said "well she'll be more careful next time"! Unbelievable.
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Beverly Lane
January 27, 2010
50.00 gift card
i cant get to the form for the gift card and i guess no one else can i would like my card just like you want you money
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Sweetdiamond3355
January 26, 2010
fraudulent charges
I specifically told them when I ordered the product that I didnt want these items or to be charged and I just realized both companies have been charging my account for the last 5mnths and caused me 7 overdraft fees
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P-Offd
January 8, 2010
Poor customer service/product
The Instyler Hair Curling Iron/Straightening Iron DOES NOT WORK!!! I ordered the 2 at $14.99 for a 30-day trial, which I did not realize that it was a trial. When I started seeing money taken from my account, I called, couldn't get through. Now, to date, they have taken $182.86 from my checking account and I finally got through today and they absolutely refuse to refund my money because the "trial" is over and I said I have only used the product one time because it DOES NOT WORK, they still refuse. They need to be reported to the BBB. The company is a complete rip-off! I honestly feel like suing them.
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VanT41
December 29, 2009
Does not work
The InStyler is overpriced, leading consumers to believe it is an actual professional and functional product. The bristles (it has a row of them on each side) are too limp so it does not brush or separate the hair at all. The barrel does not grab the hair tight enough to dry and straighten it in the "short" amount of time the product claims. It takes twice as long to style the hair and it also requires the "help" of a blowdrier to do the job right. I purchased the product because the price suggested it was a functional, serious product. It cost me about $140 plus shipping for 2 in Stylers. The product is sold in stores for about $90. I called to return it and they claimed I did not "use" it properly and offered to send me a complementary CD with instructions (lucky me!) I was told that if I wasn't satisfied that I could then return it until December 17 when the trial expired (by the way I had paid in full). I sent it on the 17th and proceeded to call (it was after 6pm)customer service was already closed. When ifinally got a hold of them, they said I had to have called before the trial period expired to receive a CRD# or something. My InStylers are on the way back to me and now I'm stuck with 2 products I am ashamed to give away (although receiving it for free might make the recipient overlook all its flaws).
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NasL98
December 4, 2009
Poor management
DONT ORDER THE INSTYLER!!! Half-rate product, POOR Management!!!
I ordered the instyler trial. Was unhappy because my units were cutting out as I was using it. I called to cancel at the end of the trial and spoke with a very helpful agent who said she would send out a dvd and super shine kit, which might help it work better and she would extend my trail for 14 days.
I never received the dvd or shine kit, I called on Nov. 3 to cancel. I spoke with a very kind gentleman who stated it sounded like my units were defective. He would send me out the dvd and shine kit and if I would send back the 2 defective units, he would send out 2 new units with a new 30 day trial. He also stated that he would delay payments until the new trial was over and *** one payment so there would only be 2 payments due.
I sent back the units, was shipped 2 new units. I noticed that I had a charge from instyler for $66.63. I called today to find out what the problem was and am very disappointed with the service I received.
First of all, CHRIS (the one that runs the california customer support center, supposedly) was quite rude and basically accused me of lying about the new trail period. I asked to speak with his manager. He stated he was the one in charge and no one else. The only thing I could do was write to corporate.
I will do this, but just wanted to let everyone know how poor the customer service is for a half rate product.
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