I ordered the special deal of buy one get one free Instyler, however, the first one blew out after only 2 weeks. To my dismay when I called to return it I was told it never happens and I should just get it replaced, so I did, ON MY DIME! So the 2nd one arrived and after using it for another month, it blew out again, this time making noise from the on/off button. I was worried that it was cause a fire so I called to return both Instylers, only to find out that I could NOT because the 30 days had passed. I am very very disappointed in this product and would NEVER order another single thing from this company and will tell everyone I know to not order anything as well. The customer service representatives lie as I was told twice that I was holding to speak to a supervisor and never got to speak to one. So not only did I spend over $150 on the product that never worked as advertised, I spent $20 to send back this company's faulty equipment.

I have had two Instyler's burn out after very little use. Now the company will not refund my money. I do not have the time or patience to return this product every time they fail to work. They want to give me another Instyler, I no longer trust the Instyler. The product is not made well if it can't stand up to minor usage. The product is unreliable. I purchased this product in the Spring of this year (2009)It didn't last 6 months. The product worked well when it worked. I would not recommend this product since the company will not issue a refund when their product malfunctions.

I received my Instyler with no return instructions (paid through PayPal)and no receipt was included. I was still very excited about my purchase. I plugged it in and it started heating up while I was applying my make up - it suddenly popped real loud and smoke came out. The indicator light went out. I checked to see if it would rotate - it would not. It is completely burned up and I never even used it. I am still trying to see if I can secure a refund and where to return it. This is dissapponting to say the least.

I am extremely dissatisfied with the InSytler customer service I received on October 22 from a lady by the name of Lynn in your order tracking department. I placed my order for the InStyler product on August 31, 2009 and was misled to believe that the shipping time would take no longer than 6 weeks.It has been almost 8 weeks now and the only information I can get from your website is that the product is in the warehouse and will ship soon. I decided to follow up on my own and that is when I had the short conversation with Lynn before she hung up on me. She seemed to have trouble finding my order using my last name and at that time I was welcomed with the dial tone. I called back and was able to speak with a manager by the name of Ted. He informed me that the $14.99 charge never went through on my credit card, and that is why the product was hung up in the system. As further development, I was told that my order was placed using an old software and that is the reason for the cancellation. He said that I would need to place a new order under his new system. How does your company operate like this? You must have lost a lot of sales with the way this transition between softwares was managed. I still can't understand as to why this was not brought to my attention earlier as opposed to me waiting an unnecessary amount of time. Also, I am not sure why your website never said that the order was cancelled instead of saying it would ship soon. As a new product in the marketplace severly relying on word of mouth marketing, you have not given me a lot of good things to share. Unfortunately, I would have to say that I'm very disappointed with your online ordering, and I would not recommend buying your product. Mainly because if your product is anything like your corporation it doesn't give me any reassurance in the quality.

My account was charged not only the special rate of $16.96 but then $71.50. And when I called in it was 3 days past my 30 days and they said nothing they can do. I asked for a corporate address as I was planning on having my corporate attorney send a register notice to them, and they don't have one - only a PO BOX?!?!?!??!?

I asked to speak to a supervisor who basically said he didn't want an argument and hung up on me - after I was on hold for 30 minutes.

It is ridiculous that the make you take 2, charge you nearly $200 and wait until your time is up to return so there is nothing you can do about it when you call.

This seems totally illegal to me. And I wish I would of read all of these complaints before purchasing. It would not have purchased the product. It is not worth this amount nor these people who don't want to help you in any way either. Nice customer service!!! The worst!!

All the supervisor said was have you seen all the good things about us on Oprah, The View, etc... I'll bet they didn't have to pay for theirs. It would be great if it was free and worked properly. I'd like it then too.

I'm still in shock that a so-called supervisor hangs up on you. Very professional!!! What a class act!