I recently ordered the instyler and paid an additional fee for a promised delivery of two weeks. Two weeks had passed and i contacted the instyler customer service and i was assured that i was going to receive my order within five days. Five days later i contacted customer service again and the guy was so unhelpful and told that my order hasn't even been shipped out and i would have to wait an additional fifteen days. I was upset and asked for a refund but that also takes time and may not be approved. Instyler is very quick at taking money but they unprofessional and don't stick to their promises!!!

Regretful buyer

DO NOT BUY THIS PRODUCT OR GIVE THIS CO. ANY OF YOUR BUSINESS!!!
Instyler telemarketers are "bait and switching" customers and then when you try to return this terrible product, they claim you're not telling the truth. This company is a scam! The telemarketer secures the sale with "bait and switch" offer, as they relentlessly try to upsell. (They got me to say yes to almost $200 worth of extras). The worst part is that I was told I could keep the 2nd one that they are sending for free, even if I was unsatisfied with the one I try. I asked why I would do that if I wasn't satisfied with the product, and they replied that Instyler is so committed to spreading the word about their products, that they'd want me to "pass it on" to a friend ...because it might work better for someone else. After all, she said, that's what I get for my trial fee.
In any event. I tried the product and didn't like it. Tried it again and again, thinking I was doing something wrong, and still didn't like what it was doing to my hair. When calling back to return I was relentlessly upsold AGAIN with other offers so they wouldn't lose me, (including knocking over $45 dollars off my bill!!!) -go figure that one!. After 15 minutes of pleading with me to keep it, I finally said THIS IS ENOUGH and told them I was done. They finally gave me a return number and instructions, which included returning BOTH instylers. I was so annoyed that I called back to speak to a supervisors when I recalled that wasn't "the deal" sold to me. The supervisor took absolutely NO responsibility and told me that he couldn't believe me, that I must not be telling the truth. When I told him I had no reason to make this up and that I wasn't calling to keep the product becuase I liked it; that I was calling on PRINCIPLE! He claimed I was in on some scam from a blog and told me to return both products today or I would never see my credit. I plan on reporting their company to as many agencies as I can so others are not taken advantage! DO NOT BUY THIS PRODUCT OR GIVE THIS CO. ANY OF YOUR BUSINESS!!!
PS: For whatever it is worth, the product they sent me also did not have the upgraded computer chip I paid extra for and it broke after only three uses/attempts.

I placed an order online on Dec 2, which was confirmed with Order #776743. However, I made an error on the order so I called Dec 3, to correct the error and was told the order wasn't in the system yet, that it takes 24 hours. I called again Dec 4, told order not in system, takes 48 hours.
Called again Dec 5. still not in system, told it takes 72 hours. Called again Dec 6, still not in system, told they don't know why.