I have to echo the sentiments of the person from 2004. The same thing has happened to me and I'm in the process of contacting the ATTY General Office as well. I returned the product and they sent it back to me. Said they could not locate the Return Authorization Number. It was clearly printed on the box. I returned it yet again after they supplied another return number. The representative stated that he could clearly see that the problem was that the former rep did not put the authorization code in the right place. SCAM SCAM SCAM. And now I too have been charged $54.99 and insufficient funds charges that have not been reimbursed. Don't use this product. The commercial looks too good to be true and it is. When you call to order the iron, they will try to get you to buy additional things to make the iron get hotter, make your hair smoother, etc. But, trust me, it does not work. DO NOT ORDER THIS PRODUCT!